Company Description

Situated in the village of Lake Louise on the banks of Pipestone River, the historic Post Hotel & Spa has been welcoming guests for over 80 years. Warm, inviting, and steeped in history, Post Hotel & Spa offers unparalleled access to breathtaking scenery, world-class skiing, and exquisite dining. We are your ideal home base for rejuvenating mountain adventure.

Job Description

Position: Concierge and Activities Coordinator

Department: Front Desk

Report to: Front Office Manager

Hours: As required

Position Overview:

As a Concierge and Activities Coordinator at The Post Hotel, you play a pivotal role in creating exceptional guest experiences. Your primary responsibility is to be the face of hospitality, offering personalized assistance and guidance to guests. From recommending local attractions to securing reservations and providing insider insights, you ensure that guests feel welcomed and well-informed throughout their stay. As the first point of contact, your friendly demeanor, extensive knowledge of the area, and impeccable customer service skills contribute to the overall satisfaction of our guests.

Duties and Responsibilities:

• Design and manage the hotel's annual activity calendar, including seasonal events, guest experiences, and specialty services, ensuring seamless execution through effective planning and coordination.
• Partner with the Sales & Marketing team to create innovative guest programs and signature experiences that align with The Post's standards and enhance overall guest satisfaction.
• Maintain positive relationships with guests by providing excellent customer service that meets their needs and exceeds expectations.
• Ensure all procedures are being followed thoroughly for the best results possible for the guests’ experience.
• Welcome customers upon arrival.
• Keep track of frequent clients and create tailored experience based on personal needs.
• Proactively anticipate guest needs and take steps to personalize the experience.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel guests.
• Maintain relationships with local businesses and vendors to secure discounts and special offers for guests.
• Promote and enforce the hotel’s Health & Safety standards and emergency procedures.
• Perform related duties and special projects as assigned.

Qualifications

• High school diploma is required. Post secondary education is an asset.
• Ability to work cohesively as part of a team.
• Positive attitude and takes the initiative while being resourceful to ensure that the needs of guests are met.
• Have excellent interpersonal skills, such as patience and empathy.
• Strong organizational and time management skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Lifting, carrying, pulling up to 50lbs.

Additional Information

Candidates can apply by visiting the careers section on our website at https://posthotel.com/careers or by emailing their resume and qualifications directly to [email protected].