Company Description

Relais & Chateau at Thornbury Castle are seeking an Assistant Food and Beverage Manager to join our professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has almost completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. Our food style is modern British using the best locally sourced produce from our kitchen garden and around the southwest. We operate 7 days a week, serving breakfast, afternoon tea and dinner, as well as weddings and functions.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Job Description

• £32,760
• Full time permanent position, 45 hours per week mainly evening shifts and weekend availability
• Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 70 people)
• Answer all queries about the menu including drinks and make suggestions.
• Take ownership of guests’ requirements and food allergies.
• Follow Health and Safety and Food Safety procedures and making sure are in place in the department.
• Making sure the operation procedures are in place and maintained, monitored and actioned (Relais chateaux and rosettes standard).
• Making the sure the revenue generated is accounted.
• Making sure the financial and HR procedures are in place and maintained in the department.

Qualifications

• Knowledge of traditional cocktails, spirits, wine (qualification preferable)
• Service Experience at a 2 /3 rosettes level.
• Experience with handling guest queries and complaints.
• Natural passion and flair for the industry and food.
• A calm mature approach.
• Ambition to succeed at the highest levels.
• Dedicated team player with strong communication skills.
• Ability to work unsupervised using own initiative.
• Willing to learn new things.

Additional Information

• An additional share of service charge and tips every 2 months
• 28-day holiday including bank holidays
• Additional paid day off on your birthday
• Complimentary stay at the castle after 3 months’ probation period successfully passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Free uniform, meals whilst on duty and free parking