Company Description

Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking a friendly and customer-oriented Concierge Agent to join our team.

As a Concierge Agent at Avaton Luxury Beach Resort, you will be the first point of contact for our guests. You will greet and welcome them, assist with check-in and check-out procedures, and provide helpful information about the resort, surrounding area, and hotel's amenities & activities. Additionally, you will handle guest inquiries, resolve any issues or complaints, and ensure a smooth and memorable stay for our guests.

We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Resolve customer complaints with the utmost professionalism. Promptly inform the Management team.
• Welcome and greet guests in a warm and friendly manner
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
• Provide information about the resort's facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain accurate guest records
• Coordinate with other departments to fulfill guest requests and resolve issues
• Ensure a clean and organized front desk area
• Adhere to all company policies and procedures, including confidentiality and security protocols

Qualifications

• Previous experience in a front desk or customer service role, preferably in a luxury hotel or resort
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work under pressure
• Attention to detail and accuracy
• Proficiency in using hotel management software and Microsoft Office applications
• Fluency in English, both written and spoken. Knowledge of additional languages is a plus
• Flexible schedule, including the ability to work evenings, weekends, and holidays
• Legal right to work in Greece, EU.

Additional Information

Benefits

• Complimentary employee stay (new build apartment)
• Complimentary meals whilst on duty
• Complimentary employee transportation
• Internal and external development opportunities
• Competitive salary
• Excellent working conditions and environment
• Opportunities to grow and develop as a hospitality professional
• Trainign seminars conducted by hospitality experts
• Option to work in other Relais & Chateaux properties around the world
• PMS - Complimentary Protel software training and hospitality lessons
• Tips & Bonuses that could reach up to 400-500 euros/month