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Opportunities at AHTA

Guest Service Representative

Twin Farms

Twin Farms

Customer Service
Tofino, BC, Canada
Posted on Thursday, July 11, 2024

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!

Financial Commitment Incentive available.

As a Guest Service Representative you will:

  • Take and process reservation calls.
  • Welcome guests, check in and check out guests.
  • Facilitate guest orientation.
  • Deliver amenities (fruit plates, room deliveries etc.)
  • Answer enquiries regarding the Inn’s services and registration by telephone, email and written correspondence, and in person.
  • Complete Guest Service and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options.

Qualifications

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

  • Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
  • The willingness to be part of a world-class Front Office team.
  • Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience (Minimum 2 years’ experience in the Service Industry or 1 years of experience in a high-end luxury facility) is necessary.
  • Previous Reservations experience is an asset.
  • A professional and groomed appearance is required.
  • Excellent interpersonal and communication skills, both written and verbal are needed.
  • Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary.
  • Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets.
  • A preference to working evenings and weekends.
  • Valid Class 5 Driver's License.

A mutual understanding of your employment duration will be determined during your interview.

Salary/Wage: $20 per hour

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.