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Opportunities at AHTA

Front Office Agent - Avaton Luxury Beach Resort

Twin Farms

Twin Farms

Thessaloniki, Greece
Posted on Thursday, July 11, 2024

Company Description

Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking a friendly and customer-oriented Front Office Agent to join our team.

As a Front Office Agent at Avaton Luxury Beach Resort, you will be the first point of contact for our guests. You will greet and welcome them, assist with check-in and check-out procedures, and provide helpful information about the resort and its amenities. Additionally, you will handle guest inquiries, resolve any issues or complaints, and ensure a smooth and memorable stay for our guests.

We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

  • Welcome and greet guests in a warm and friendly manner
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
  • Provide information about the resort's facilities, services, and local attractions
  • Handle guest inquiries, requests, and complaints promptly and professionally
  • Maintain accurate guest records and handle cash transactions
  • Coordinate with other departments to fulfill guest requests and resolve issues
  • Ensure a clean and organized front desk area
  • Adhere to all company policies and procedures, including confidentiality and security protocols

Qualifications

  • Previous experience in a front desk or customer service role, preferably in a luxury hotel or resort
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and work under pressure
  • Attention to detail and accuracy
  • Proficiency in using hotel management software and Microsoft Office applications
  • Fluency in English, both written and spoken. Knowledge of additional languages is a plus
  • Flexible schedule, including the ability to work evenings, weekends, and holidays
  • Ability to work in Greece, EU

Additional Information

Benefits

  • Complimentary employee stay (new build apartment)
  • Complimentary meals whilst on duty
  • Complimentary employee transportation
  • Internal and external development opportunities
  • Competitive salary
  • Excellent working conditions and environment
  • Opportunities to grow and develop as a hospitality professional
  • Trainign seminars conducted by hospitality experts
  • Option to work in other Relais & Chateaux properties around the world
  • PMS - Complimentary Protel software training and hospitality lessons
  • Tips & Bonuses