Opportunities at AHTA

PM Housekeeping Supervisor

Triple Creek Ranch

Triple Creek Ranch

People & HR, Operations
Montana, USA
Posted on Friday, June 28, 2024

Our housekeepers are the ninjas of the ranch!

At Triple Creek Ranch we are looking for hard-working, reliable, and detailed-oriented individuals that want to be a part of an amazing team. This job consists of working in the cabins and working with a team to get the job done!

Here at Triple Creek Ranch, we want to make guests feel like they are in a Montana getaway and want our employees to help us give that experience to them. We want qualified candidates who enjoy a fast-paced work environment and paying attention to the small things to make guests overall experiences more enjoyable.

Benefits: Medical Coverage (full-time employees), Supplementary Benefits: Dental, Vision, Accident, etc. (full-time year-round employees), PTO & 401k Match (full-time year-round employees), employee discounts on stays and merchandise.

Job Summary

As a member of the Triple Creek Ranch housekeeping team, the PM Housekeeping Supervisor provides leadership to the night shift of the housekeeping department, in the absence of the Housekeeping Manager, while achieving the highest level of quality, customer satisfaction and employee engagement.

Minimum Required Qualifications

The person in this position needs to:

  • Constantly move about the property, common areas and inside guest cabins.
  • Frequently communicate to the housekeeping staff regarding cleaning and guest needs.
  • Frequently use cleaning equipment to wipe, scrub, mop and polish.
  • Occasionally ascend/ descend stairways and ladders to access and clean multiple levels and hard to reach areas.
  • Constantly position yourself to clean under furniture, lower cabinets and flooring.
  • Constantly detect dirt and grime in guest areas.
  • Frequently use hands and arms to place, fold, press, hang laundry items such as linens, guest laundry and staff uniforms.
  • Frequently move equipment, supplies, furniture and boxes weighing up to 50 pounds across short distances.
  • Frequently work in harsh outdoor weather conditions.
  • Occasionally operate a computer and other office equipment such as printers and copiers.
  • Strong decision making skills when dealing with guest and staff issues/work
  • Must possess a valid driver’s license and clean driving record.

Essential Functions

  • Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards.
  • Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards.
  • Support daily communications with the Triple Creek Ranch team on special requests, menus, guest needs, cabin stocking requirements and changes to operational norms.
  • Act as lead for all night housekeeping services, in the absence of the Housekeeping Manager, making certain we are meeting our guest expectations and procedural norms for cleanliness, amenities and cabin appearance. Check the quality of products and ensure they meet required standards before placing them in cabins and require staff to do likewise.
  • Supervise night shift staff and ensure proper procedures are followed. Assign tasks, provide guidance, and address any concerns. Ensure all tasks are completed in a timely manner.
  • Must have the ability to adapt to situations that arise and come up with a constructive solution - staff absences, unforeseen occurrences, guest requests, equipment malfunctions, etc.
  • Train and mentor employees for efficient operations. Motivate and develop employees by communicating expectations and delivering feedback. Lead with integrity, setting maximum standards for yourself and your team.
  • Lead by example - set expectations for yourself and your team.
  • Keep proper and accurate documentation. Any/all issues with staff performance, attendance, etc. needs to be sent to the Housekeeping Manager.
  • Enforce sanitary practices for general cleanliness, and maintenance of equipment, storage, laundry and housekeeping area. Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.
  • Establish safety measures to ensure the safety of all staff. Require staff to follow safety procedures.
  • Adhere to company standards and service levels to increase sales and minimize costs, including housekeeping supply, utility and labor costs. Maintain labor costs through efficient time management.
  • Notify HK Manager if any products/inventory is low and needs to be reordered. Restock inventory when needed.
  • Serve as back-up to the housekeeping manager as needed.
  • Interact with guests in a polite, professional and competent manner. Address any concerns guests may have and ensure customer satisfaction.
  • Communicate any damages, repairs needed or safety concerns to the correct management.
  • Maintain regular and punctual attendance.
  • Work a variety of shifts including days,nights, weekends, holidays and overtime.
  • Perform any other job duties as assigned.

Additional Responsibilities

  • Raking outdoor areas in the spring and fall.
  • Shovel snow in the winter.

Job Classification

  • This is a non-exempt position under the Fair Labor Standards Act (FLSA).