Training and Performance Manager
Town And Country Resort
This job is no longer accepting applications
See open jobs at Town And Country Resort.See open jobs similar to "Training and Performance Manager" American Hospitality Talent Acquisition.San Diego, CA, USA
Posted on Wednesday, May 29, 2024
Training and Performance Manager
Job Locations US-CA-San Diego
Requisition Post Information* : Posted Date 7 days ago(5/29/2024 10:31 AM)
- Requisition ID
- 2024-6243
- Category (Portal Searching)
- Human Resources
Overview
As the Training and Performance Manager, you will play a pivotal role in developing and implementing training programs to enhance the skills and knowledge of our staff. Your primary objective will be to ensure that our team members deliver exceptional service to our guests, thereby contributing to the overall success and reputation of our establishment. $75,000
Responsibilities
- Coordinate and conduct training sessions, workshops, and seminars for both new hires and existing employees.
- Drive the new hire orientation program to begin the engagement process with our newest team members.
- Utilize a variety of training methods, including classroom instruction, on-the-job training, role-playing, and e-learning platforms, to accommodate different learning styles.
- Monitor the effectiveness of training programs through assessments, feedback, and performance evaluations.
- Design comprehensive training programs tailored to various departments within the hospitality environment, including front desk, housekeeping, food and beverage, and guest services.
- Collaborate with department heads and subject matter experts to identify training needs and create relevant content.
Qualifications
- Proven experience in training and development, preferably in the hospitality industry.
- Strong understanding of hospitality operations, guest service standards, and industry regulations.
- Excellent communication, presentation, and interpersonal skills. Bi-lingual in Spanish.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Proficiency in learning management systems (LMS) and other training software/tools.
- Certification in training and development (e.g., CPLP, CPTM) is a plus.
Options
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Application FAQs
Software Powered by iCIMS
www.icims.com
This job is no longer accepting applications
See open jobs at Town And Country Resort.See open jobs similar to "Training and Performance Manager" American Hospitality Talent Acquisition.