• Position Title: Room Attendant
• Department: Rooms Division – Housekeeping
• Reports to: Housekeeping Supervisor / Housekeeping Manager
• Exempt/Non-Exempt: ☐ Exempt ☒ Non-Exempt

Position Summary

The Room Attendant is responsible for maintaining the cleanliness and presentation of guest rooms and assigned common areas in accordance with Forbes 5-Star standards. Duties include but are not limited to making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities. With meticulous attention to detail and a commitment to service excellence, the Room Attendant ensures each guest enjoys a comfortable, safe, and memorable stay at The Ranch.

Key Responsibilities

• Clean guest rooms and assigned common areas according to Standard Operating Procedures with exceptional attention to detail.
• Monitor and ensure proper functioning of in-room appliances, furniture, and fixtures; report any issues promptly to the supervisor.
• Follow equipment operating instructions to ensure safe and effective use.
• Assist with laundry and public space cleaning during need periods.
• Respond promptly and professionally to guest concerns, requests, and special requirements, escalating to supervisor as needed.
• Maintain organized housekeeping storage areas and communicate supply needs to leadership.
• Accept and apply feedback from inspections to continuously improve quality and consistency.
• Promote teamwork and service excellence through communication with co-workers and other departments.
• Follow flexible schedules, adapting to changing work hours and assigned tasks as required by business needs.
• Maintain a safe, secure, and healthy environment by following property standards, procedures, and legal regulations.
• Perform additional duties as assigned by the Housekeeping Supervisor or Manager.

Qualifications

• At least 6 months of prior housekeeping or hospitality experience is preferred but not required.
• Valid Driver’s License preferred.
• Ability to complete assignments independently while working collaboratively as part of a team.
• Strong focus on detail, cleanliness, and guest comfort.
• Ability to maintain confidentiality and professionalism at all times.

Physical Requirements

• Ability to lift and move up to 50 lbs.
• Ability to stand, walk, bend, and reach for extended periods of time.
• Ability to move frequently between guest rooms and assigned work areas.
• Comfortable using radios/pagers and responding promptly to communications.

This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.