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Opportunities at AHTA

Front Desk Agent/Night Audit

The Ranch at Rock Creek

The Ranch at Rock Creek

Philipsburg, PA, USA
Posted on Friday, May 31, 2024

Job Details

Philipsburg Montana - Philipsburg, MT
Seasonal
Not Specified
Negligible
Any
Admin - Clerical

Description

Primary Purpose of Position:

  • Guest Service Agents handle all arrival and departure procedures ensuring that Forbes Five Star standards are met at all times.
  • Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations layout, arrivals and departures procedures and hours of operations for the various Ranch outlets.
  • Address guest concerns, requests and special requirements by facilitating interdepartmental communication to assure guest requests are handled in a timely manner.
  • Relay accurate information to guests regarding local attractions/activities as well as on-site Ranch activities, spa treatments and food and beverage events.
  • Help manage the arrival process by preparing and printing registration cards, welcome material, and any relevant material for the guests
  • Perform check-in, and initiating The Ranch property tour in the Granite Lodge
  • Learn our Property Management System in order to maintain reservations inhouse, review arrivals before check-in and troubleshoot incorrect folio postings
  • Manage the departure process by checking folio records in advance of departure, posting charges, processing adjustments and package allowances, and answering guest questions
  • Promote teamwork and quality service through daily communication and coordination with other team members.
  • Will work two audit shifts (11PM-7:30AM) and two PM shifts (3:00PM-11:30PM) per week.
  • Responsible for running Night Audit reports and sending out reports to the necessary parties.

Qualifications

Essential Duties and Responsibilities:

  • Previous experience working as a front desk agent or in a similar role at a luxury property is preferred
  • High school diploma or equivalent vocational training certificate
  • College or University qualifications beneficial
  • Two years of customer service experience required
  • Ability to clearly communicate with guests, management and co-workers to their ?
  • Ability to provide legible written communication
  • Proficient in Microsoft Word, Excel and Power-Point (required)
  • Valid driver’s license