Primary Purpose of Position:

• Guest Service Agents handle all arrival and departure procedures ensuring that Forbes Five Star standards are met at all times.
• Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations layout, arrivals and departures procedures and hours of operations for the various Ranch outlets.
• Address guest concerns, requests and special requirements by facilitating interdepartmental communication to assure guest requests are handled in a timely manner.
• Relay accurate information to guests regarding local attractions/activities as well as on-site Ranch activities, spa treatments and food and beverage events.
• Help manage the arrival process by preparing and printing registration cards, welcome material, and any relevant material for the guests
• Perform check-in, and initiating The Ranch property tour in the Granite Lodge
• Learn our Property Management System in order to maintain reservations inhouse, review arrivals before check-in and troubleshoot incorrect folio postings
• Manage the departure process by checking folio records in advance of departure, posting charges, processing adjustments and package allowances, and answering guest questions
• Promote teamwork and quality service through daily communication and coordination with other team members.
• Will work two audit shifts (11PM-7:30AM) and two PM shifts (3:00PM-11:30PM) per week.
• Responsible for running Night Audit reports and sending out reports to the necessary parties.

Essential Duties and Responsibilities:

• Previous experience working as a front desk agent or in a similar role at a luxury property is preferred
• High school diploma or equivalent vocational training certificate
• College or University qualifications beneficial
• Two years of customer service experience required
• Ability to clearly communicate with guests, management and co-workers to their ?
• Ability to provide legible written communication
• Proficient in Microsoft Word, Excel and Power-Point (required)
• Valid driver’s license