The Director of Housekeeping is responsible for leading and managing all operations of the Housekeeping and Laundry departments to ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the resort. This position oversees all team members, ensures compliance with EOS Hospitality standards, and drives performance metrics related to cleanliness scores, labor efficiency, and guest service.

Responsibilities

• Provide leadership and direction for the housekeeping and laundry teams, including hiring, training, scheduling, coaching, and performance management.

• Oversee daily operations of guestrooms, public areas, back-of-house spaces, and laundry.

• Ensure consistent execution of cleaning standards and property presentation across all areas.

• Develop and manage department budgets, including labor, supplies, and equipment costs, while ensuring alignment with forecasted expenses.

• Conduct regular inspections of rooms and public areas; maintain close communication with the Front Office, Engineering, and P&C teams.

• Maintain sufficient inventories of linen, supplies, and amenities; oversee ordering and cost controls.

• Drive departmental training initiatives, safety compliance, and employee engagement programs.

• Ensure proper handling and reporting of lost and found items.

• Oversee scheduling to balance business levels with labor efficiency.

• Support sustainability initiatives and ensure proper use of chemicals and equipment.

• Collaborate with the Resort Director and Executive Committee on strategic planning, seasonal staffing, and guest experience initiatives.

• Promote a culture of teamwork, accountability, and service excellence in alignment with EOS Hospitality values.

Qualifications

• Minimum 5 years of progressive housekeeping leadership experience in a luxury or upscale resort/hotel.

• Proven experience managing large teams (50+ employees).

• Strong knowledge of OSHA standards, safety regulations, and chemical handling procedures.

• Excellent organizational, leadership, and communication skills.

• Proficiency with property management systems (preferably Springer-Miller or similar) and Microsoft Office Suite.

• Ability to work a flexible schedule, including weekends, holidays, and evenings as required.

• Bilingual English/Spanish preferred.

Physical Requirements

• Must be able to stand or walk for extended periods.

• Must be able to lift up to 30 pounds occasionally.

• Frequent bending, stooping, and reaching.