Position Description

• Reports to Commercial Success Director
• Develop and implement SOPs and best practices for using all commercial systems, including but not limited to Opera Cloud, SynXis, Duetto, Lighthouse, Revinate, and Delphi.
• Ensure that all commercial systems are correctly set up, with accurate interface mapping between each system.
• Conduct regular audits of system setups and implement necessary changes in collaboration with the wider commercial team.
• Troubleshoot and resolve any system or interface failures promptly to minimize disruption.
• Develop SOPs and provide training to all revenue analysts on rate loading and mapping across all systems.
• Develop SOPs and train all revenue analysts to reconcile revenue reporting across all relevant systems accurately.
• Serve as the primary point of contact for all commercial system migrations and installations.
• Assist the wider commercial team in implementing the latest offers, promotions, and rate strategies using the best methods.
• Develop and manage all relationships with the technology vendors.
• Stay updated with industry trends, emerging technologies, and best practices in commercial systems management.

Position Requirements:

• A Bachelor's degree or equivalent work experience. 4+ years’ experience in financial, operating and sales systems, hotel experience preferred.
• Experience in a high-growth, fast-paced, multi-unit hospitality (food & beverage or hotel) environment preferred.
• Expert knowledge of Opera Cloud, Duetto, SynXis, Lighthouse, Delphi are a must have. Infor HMS, StayNTouch, Google Analytics, and Google Tag Manager knowledge preferred, but not required.
• Efficient at creating processes, training, and monitoring of all systems related workflow.
• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent interpersonal and technical communication skills; must demonstrate the ability to clearly communicate complex ideas.
• Strong presentation and reporting skills; detail-oriented with an eye for visualizing financial data.
• Excellent leadership, self-starting initiative, and time management skills.
• Strong analytical and critical thinking skills.
• Thorough understanding of accounting and financial best practices, highly desirable to have a knowledge of hotel finance, hotel information and financial systems.
• Ability to audit, manage, and upkeep large data sets.
• Ability to develop custom reporting in various software.

The annual salary range for this position is between $95,000 and $110,000.