About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era

DUTIES & FUNCTIONS (See physical requirements section for more information)

• Provide day to day leadership to the rooms division and ensure that all departmental and hotel goals are met.
• Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget through wage control, purchasing control systems and proper inventory levels.
• Operate the hotel’s guest services and rooms departments within budgetary guidelines and in response to actual business conditions and participate in the preparation of rooms forecast and budget.
• Develop and implement policies and controls on issues relating to front office, housekeeping, and guest services, to include cash/check/credit card handling, credit procedures, guest services, handling of guest complaints, up selling and "walk procedures", room cleanliness standards, operational guidelines, and all other requirements as deemed necessary by the GM/AGM.

Establish goals for the rooms division, analyze financial reports, anticipate and resolve problems oncerning all facets of the front office and related departments, anticipate trends,

enact approved service, profit oriented and cost saving ideas/activities.

• Work closely with the Sales department regarding VIP and special requests, group pick-ups and cut-off dates, and blocking rooms; with Engineering on out of order rooms and blocking rooms for maintenance; and with Housekeeping on all rooms related issues affecting the front office.
• Understand, operate and troubleshoot front office, telephone and computer systems.
• Plans and coordinates all functions effectively.
• Provide high level of customer service and maintains a high profile in the day-to-day hotel operations.
• Ensure that all employees meet the uniform standards at all times which includes

clean uniforms, neat presentation, proper daily hygiene and use of name tags.

• Ensures that guests receive excellent service by training, motivating and properly managing rooms division and front facing team members.
• Oversees and supervises guest arrivals and departures to ensure a seamless day to day transition when on duty
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast, proper solution based on the situation.
• Ensure constant communication and coordination between housekeeping and front office for the good of the guest and employee experience
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, policies and the local area and events.
• Sets goals and expectations for direct reports (front desk manager, housekeeping supervisor, etc.) that align performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Partners with People and Culture to manage the division talent acquisition and retention strategy which includes forecasting talent needs, attracting, developing and supporting the right people.
• Manage and lead team according to established company policies and procedures.
• Takes ownership of the department and be ready to step in and support employees as needed to ensure efficient operation.
• Attend meetings/training as required by the operation.
• Perform duties, special assignments and projects as requested by executive management.
• Participate in Manager On Duty (MOD) coverage.

QUALIFICATION STANDARDS

General Requirements

• Ability to attend to guests, associates and management in an attentive, friendly, courteous, and service oriented manner which requires strong customer service as well as written and oral communication skills.
• Maintain a warm and friendly demeanor at all times.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask, delegate and prioritize to meet deadlines.
• Attend all hotel required meetings and trainings.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education & Experience:

• High School diploma / GED or equivalent education/experience required.
• 3+ years of rooms division experience required.
• Computer experience with basic proficiency in Microsoft office and hotel property management systems required.

Physical Requirements

• While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, talk, hear, see, smell, taste, climb in and out of vehicle and perform repetitive motions that require manual dexterity during and throughout their shift.
• This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally.
• The employee is required to have visual acuity to prepare and analyze data and figures, operate machinery, tools and vehicles, view computer terminals, determine accuracy, neatness and thoroughness of work quality, and make general observations of facilities.
• This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level and require frequent use of computers, 10 key touch, copiers, facsimiles, keyboards, telephones and other devices like radios and headsets.

Benefits

The Perry Hotel & Marina is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Holiday benefits. For your financial wellness our resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing us as the employer of your future.

The Perry Hotel & Marina is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.