Responsibilities:

• Assist in managing all front office operations including check-in/check-out, reservations, guest inquiries, and service recovery.
• Supervise and train front office staff, ensuring adherence to resort standards and procedures.
• Monitor guest satisfaction and respond promptly to guest feedback and complaints.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain accurate records of occupancy, room assignments, and billing.
• Support scheduling, payroll, and performance evaluations for front office team members.
• Ensure compliance with safety, security, and emergency procedures.
• Act as Manager on Duty when required.

Requirements:

• 2+ years of front office or hospitality management experience, preferably in a resort or hotel setting.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management systems.
• Ability to work flexible hours including weekends, holidays, and evenings.
• High school diploma or equivalent required; hospitality degree preferred.
• Passion for guest service and hospitality.
• Calm under pressure and solution based.
• Detail-oriented with strong organizational skills.
• Multilingual abilities a plus.

Team members may enjoy the following benefits:

• Medical, Dental, Vision, and Supplemental Plans
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan with Company Match
• Long-Term & Short-Term Disability Insurance
• Life, AD&D, and Supplemental Insurances
• Employee Assistance Program
• Resort Accommodation Discounts

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.