The Food & Beverage (F&B) Supervisor is responsible for overseeing daily operations in the resort’s dining outlets, bars, and/or banquets. This role ensures exceptional guest service, maintains high standards of quality and cleanliness, and supports the F&B management team by supervising staff, monitoring performance, and assisting with training. The F&B Supervisor leads by example and fosters a positive, professional work environment while helping drive revenue and guest satisfaction.

Key Responsibilities

• Supervise and support the daily operations of assigned restaurants, lounges, or banquet functions.
• Lead and motivate team members to deliver outstanding guest service.
• Monitor staff performance, provide coaching and feedback, and assist with training and onboarding.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Assist in scheduling, labor management, and payroll monitoring.
• Oversee setup, service, and breakdown of events, dining shifts, or bar operations.
• Maintain inventory control, including ordering, receiving, and storage of food and beverage items.

Qualifications

• Previous supervisory experience in food and beverage, preferably in a resort or luxury hospitality environment.
• Strong leadership, organizational, and communication skills.
• Excellent guest service and conflict resolution abilities.
• Knowledge of POS systems, cash handling, and F&B operations.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• High school diploma or equivalent required; degree or certification in Hospitality Management preferred.
• Food safety and alcohol service certification (e.g., ServSafe, TIPS) preferred.