Successful candidates will possess the following skills and expertise:

• 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
• 1+ year experience with multi-line phone systems is required.
• Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
• Must be a creative problem solver with superior follow-up skills.
• Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
• Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
• Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred