Front Office Director Responsibilities & Duties

• Oversee the daily operations of the Front Office/Reservations department.
• Ensure exceptional guest service is consistently delivered.
• Manage Front Office/Reservations staff, including hiring, training, and scheduling.
• Implement and monitor policies and procedures to maintain workplace standards.
• Coordinate with other departments to facilitate smooth operations.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain occupancy and room rates to optimize revenue.
• Assist in preparing the department budget, and manage the budget accordingly
• Conduct regular staff meetings and performance evaluations.
• Ensure compliance with health and safety regulations.
• Monitor key performance metrics and develop improvement strategies.
• Oversee inventory management for front office supplies.

Front Office Director Qualifications & Skills

• Bachelor's degree in hospitality management or related field or 3+ years of experience in hotel front office operations.
• Proficiency in hotel management software (Opera Cloud preferred)
• Excellent leadership and team management skills.
• Strong problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proven track record of managing budgets and financial performance.
• Familiarity with local and international hotel regulations.
• Ability to work flexible hours, including nights and weekends.
• Strong attention to detail.
• Capable of multitasking in a fast-paced environment.
• Excellent customer service skills.
• Strong organizational skills.