Company Description

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028).

For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary
The Operations Manager provides hands on leadership across all core departments, including Front Office, Concierge, Guest Services, Housekeeping, Food & Beverage, and Security typically in the evening in the absence of other hotel leadership. This role oversees the operation and assists the departments to ensure standard of service are followed, seamless guest experiences, and a supportive, team environment. This position reports to the Director of Rooms.

The salary range for this position is $65,000 - $75,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until October 19, 2025.

Essential Job Functions/Key Job Responsibilities
• Acts as the primary manager on duty in the evening shift for the hotel
• Communicates and upholds the hotel operating philosophy, fostering a fair, secure, and positive work environment
• Demonstrates ethical leadership with emotional intelligence and professional maturity
• Prepares reports and forecasts in coordination with accounting as needed
• Takes a proactive leadership role in engaging with team members and guests, addressing concerns and feedback
• Leads by example in professionalism, grooming standards, and ethical conduct
• Ensures working knowledge with safety and security protocols and takes the lead in emergency procedures and incidents that may arise
• Supports and complies with all policies and procedures of Aspen One
• Monitor and coach property policies and standards throughout the hotel (rooms, food and beverage, and engineering) ensuring the best experience for every guest
• Prepare daily, weekly, and monthly reports as requested by Director of Rooms and General Manager
• Assists in controlling labor costs, scheduling, and payroll
• Meets regularly with the Director of Rooms and General Manager to review performance
• Ensures guests receive exceptional service and assist with guest complaints, guest incidents, and employee incidents/injuries
• Take a visible leadership role towards hotel guests and employees
• Other duties as assigned

Qualifications

Education & Experience Requirements
• Bachelor's degree in hospitality, business management, a relevant field of study or equivalent experience preferred
• 3-5 years experience as a manager across hotel rooms operations, food & beverage, or engineering required

Knowledge, Skills & Abilities
• Extensive experience working in luxury hospitality environments known for exceptional guest service
• Strong knowledge of hotel operations across departments including front office, concierge, guest services, housekeeping, F&B, culinary, and engineering
• Proficient in financial reporting, budgeting, and interpreting accounting controls
• Skilled in implementing and monitoring effective cost control measures
• Ability to lead and inspire cross-functional teams with a hands-on, service-driven approach
• Strong understanding of operational standards
• Demonstrated ability to follow and enforce SOPs that enhance efficiency and guest satisfaction
• Proficient in using hotel management systems, property management software, and related operational tech
• Excellent interpersonal and communication skills with a proven ability to resolve guest and staff issues professionally
• Capable of identifying performance gaps and coaching teams to exceed service expectations
• Adept at managing large-scale projects, seasonal transitions, and multi-department coordination
• Committed to fostering a collaborative, ethical, and safety-conscious work culture
• Ability to work nights and weekends

Additional Information

Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster