Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

The Guest Services Supervisor is primarily responsible for overseeing the daily operations of Base Operations operated by the Guest Services department, as well as helping with activities and special events. This position works with Supervisors to ensure safe workplace standards are being met and staff are offering outstanding service to guests. This position reports to the Guest Services Manager.

The budgeted salary range for this position is $58,656 - $70,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Job Functions

· Work alongside the manager to supervise and coordinate the activities of approximately 70 employees, including scheduling, hiring, training, evaluating performance, assigning duties, and conducting performance reviews.

· Engage with guests, coworkers, and other department personnel while addressing guest complaints and issues, ensuring prompt resolutions. Meet with guests or follow up with phone calls in a timely manner

· Provide classroom and on-the-job training to staff, including documentation of all records

· Oversee daily operations including base area operations, parking and guest transportation, picnics and other duties

· Cover for manager and other supervisors on their days off. When the other supervisors are off, this would entail overseeing other departmental operations including daily operation of alpine coaster and tubing as well as all operational aspects of Ullr Nights and special events

· Meet with Ambassadors in mornings

· Continually educate/inform staff with regards to operating standards, product knowledge, upselling techniques, events and customer service excellence

· Ensure that work areas are safe

· Ensure an efficient, budget-conscious operation while managing inventory of activity supplies and placing orders promptly

· Monitor and evaluate staff behavior and attendance, documenting issues and handling disciplinary matters as needed

· Support and uphold management decisions while initiating and implementing new programs within the department

· Other duties as assigned

Qualifications

Education & Experience Requirements

· Must be 18 years or older

· High school diploma or equivalent required

· College degree preferred

· 1 year previous supervisory experience required

· Valid, current, unrestricted driver’s license required

Knowledge, Skills & Abilities

· Strong Computer knowledge required, specifically Microsoft Word, PowerPoint and Excel

preferred

· Ability to communicate, follow oral and written directions in English; knowledge of additional languages is preferred.

· Strong typing skills and excellent telephone skills required

· Ability to lead personnel delegating responsibilities and ensures jobs are completed

· Ability to drive manual vehicle

· Ability to adhere to standards and lead by example

· Skill in assigning tasks and responsibilities to team members based on their strengths

· Skilled in coaching and mentoring team members to help them grow professionally

· Ability to work flexible schedule including nights and weekends

· Ability to work in collaboration with others to achieve team goals

· Ability to remain focused, organized, flexible, and detail-oriented

· Follows all safety policies and procedures and exercises caution when working

Additional Information

Work Environment and Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

This position is classified as a seasonal full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Paid Time Off Programs

• Paid Leave Programs

• Employee Ski Pass

• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster