Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.

For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary
The Bellperson assists arriving and departing guests with their luggage and provide information and services to guest and patrons. The Bellperson reports to the Guest Services Manager.

Job Posting Deadline
Applications for this position will be accepted until September 1, 2025.

Essential Job Functions/Key Job Responsibilities
• Escort arriving guest to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
• Provide summary of the hotel and the amenities offered to guests
• Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory etc. to guests while checking in
• Follow baggage tagging procedures and ski storage procedures
• Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
• Maintain a high standard of cleanliness in the Lobby and Bell storeroom
• Make manager aware of guest’s comments or compliant
• Comply with all policies of the hotels and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegate by your manager and assist other departments as staff and business levels demand
• Other duties assigned

Qualifications

Education & Experience Requirements
• Must be over 16 years of age
• High School Diploma or high school equivalent preferred
• 1 year of food and beverage experience preferred

Knowledge, Skills & Abilities
• Knowledge of food safety practices and hygiene standards
• Familiarity with various breakfast items, including dietary restrictions and common allergens
• Excellent communication and customer service skills to interact effectively with guests
• Strong organizational skills to ensure the timely replenishment and presentation of breakfast items
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Ability to anticipate guest needs and provide a welcoming and positive dining experience

Additional Information

Work Environment & Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster