Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary:

The Rental Cashier serves as a frontline guest service specialist, providing accurate, friendly, and efficient support during equipment rental, retail, lift ticket, and Ski & Snowboard School transactions. This role requires broad knowledge of resort-wide products and services to ensure each guest receives helpful, seamless guidance, and personalized support. By creating a welcoming environment and resolving issues with confidence and care, the Rental Cashier helps guests feel valued and ready for their day on the mountain. This position reports to the Store Manager.

Applications for this position will be accepted until October 1, 2025 for the 2025-26 Winter Season.

Job Functions

• Greet each guest with warmth and professionalism to create a welcoming first impression and set the tone for a positive rental experience
• Assess guest needs by asking thoughtful questions and guiding them through rental, retail, ticket, and lesson transactions with clarity and care
• Operate point-of-sale systems and Resort Technology Partners (RTP) software accurately to process sales, rentals, reservations, and guest data
• Provide knowledgeable recommendations on winter sports equipment, accessories, and retail items, highlighting features and benefits that align with guest needs
• Clearly explain pricing, package options, and resort services to help guests make informed purchasing decisions
• Process payments, issue receipts, provide refunds or credits, and ensure each transaction is smooth, respectful of the guest’s time, and error-free
• Maintain accurate cash handling and balance daily transactions with consistency and attention to detail
• Proactively resolve guest questions or concerns with empathy, urgency, and a commitment to turning challenges into positive experiences
• Stay informed about resort-wide services, products, and policies to confidently support guest inquiries and cross-departmental needs
• Collaborate with team members to maintain a clean, professional, and guest-ready front desk and workspace
• Other duties as assigned

Qualifications

Education & Experience Requirements

• High school diploma or equivalent required
• Minimum of 1 year experience in a cashiering, point-of-sale, or financial transaction role required
• At least 1 year of experience delivering customer service in a fast-paced retail or hospitality setting required
• Prior experience using rental, ticketing, or reservation software systems preferred

Knowledge, Skills, & Abilities

• Knowledge of basic accounting principles, U.S. currency handling standards, and resort products and services
• Familiarity with point-of-sale (POS), reservation, and ticketing systems commonly used in retail or resort operations
• Understanding of how accurate, timely transactions and cross-selling opportunities enhance the guest experience
• Proficiency in Microsoft Office applications such as Outlook, Word, and Excel to support operational communication
• Spanish and Portuguese language skills helpful in serving a diverse, international guest population
• Skill in delivering clear, professional, and guest-focused communication in both calm and high-volume scenarios
• Ability to multitask and serve multiple guests efficiently while maintaining accuracy and attention to detail
• Ability to process payments, issue refunds, and balance cash drawers with consistency and care
• Talent for resolving guest concerns with empathy, urgency, and a focus on positive outcomes
• Commitment to following procedures, supporting team collaboration, and creating a warm, welcoming environment for all guests

Additional Information

Work Environment and Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits:

This position is classified as a seasonal full-time or part-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster