Company Description

Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City.

Aspen Hospitality’s Limelight hotels are located across Colorado, with locations in Aspen, Snowmass, and Denver, and in Ketchum, Idaho. Two new Limelight hotels will also open in 2025 in Boulder, Colorado and Mammoth, California. Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary
The Ski & Club Concierge delivers exceptional, anticipatory service to members and their guests of the Aspen Mountain Club, ensuring a seamless and luxurious experience both at the base Ski Locker Room and atop Aspen Mountain in the Club. This role combines refined guest service, discreet personal assistance, and a deep understanding of fine dining, wine service, and club-level hospitality. The Ski & Club Concierge works in close collaboration with the Club’s food & beverage team, ski valet, and member services to ensure every detail of the member experience is flawlessly executed. This position reports to Membership Director.

Job Posting Deadline
Applications for this position will be accepted until August 17, 2025

Essential Job Functions/Key Job Responsibilities
• Create a warm, welcoming environment and build personalized relationships with members and their guests, using names and preferences to deliver tailored service
• Provide discreet and anticipatory personal assistance, fulfilling all reasonable member requests with a sense of urgency and professionalism
• Support and execute formal dining experiences including wine service, menu knowledge, and collaboration with F&B staff for reservations, private dining, and special events
• Coordinate premium experiences such as ski lessons, spa appointments, private transportation, cultural events, and exclusive dining both on- and off-property
• Possess intimate knowledge of local mountain terrain, snow conditions, and Club programming to make accurate and appealing recommendations
• Facilitate detailed itinerary planning and concierge services including restaurant bookings, local excursions, retail reservations, and equipment rentals
• Assist in maintaining the Club wine cellar inventory and communicate wine and beverage preferences to the service team for personalized offerings
• Handle receiving and discreet distribution of packages, messages, personal items, and guest belongings with full confidentiality
• Maintain clear and accurate records of guest visits, charges (ski tuning, race fees), and member files; report guest count limits to the Club Manager
• Monitor, maintain, and restock refreshment areas, coordinate coffee and beverage service in both Locker Room and Club Lounge areas
• Assist in the packing, shipping, and handling of ski equipment, collaborating with The Little Nell Ski Concierge and transportation staff as needed
• Other duties and projects as assigned

Qualifications

Education & Experience Requirements
• High school diploma or equivalent required
• Associate’s or bachelor’s degree in hospitality, business, or a related field preferred

Knowledge, Skills & Abilities
• Strong familiarity with skiing, ski equipment, and local terrain
• Knowledge of daily snow conditions and trail access
• Friendly and service-oriented demeanor with excellent guest interaction skills
• Ability to lift and transport ski equipment safely and efficiently
• Detail-oriented with strong organizational habits
• Professional communication skills and comfort with face-to-face guest interaction
• Ability to multitask and assist multiple guests during peak periods
• Knowledge of local retail stores and services related to skiing
• Willingness to work outdoors in variable weather conditions
• Ability to work both independently and as part of a team
• Strong local knowledge of Aspen’s four ski mountains

Additional Information

Work Environment & Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster