Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Group & Tour Services Agents play a key role in delivering exceptional guest experiences by processing and reviewing orders accurately while providing knowledgeable product advice for Aspen Snowmass and related offerings. They manage account reconciliation for International and Domestic Tour Operators, Travel Agents, Groups, and other clients to ensure seamless transactions. Collaborating closely with Mountain Sales & Schools, Sales, and Accounting departments, Agents help fulfill advance purchase season passes, group, tour, and direct guest orders efficiently. This position reports to the Group & Tour Services Manager.

Applications for this position will be accepted until September 1, 2025 for the 2025-2026 Winter Season.

Essential Job Functions

• Work as an engaged member of the Group & Tour Services team, collaborating with domestic and international Sales Managers to build, maintain, and grow relationships with travel partners, driving increased sales and exceptional guest experiences
• Book, process, and review lift ticket, rental, and ski school orders for groups, tour operators, travel agents, lodges, and other third parties, consistently identifying upsell and cross-sell opportunities to maximize revenue and enhance each guest’s visit
• Process Season Passes accurately and efficiently as part of our fulfillment programs, supporting seamless guest access and satisfaction
• Communicate proactively and professionally by email and phone with external and internal guests, providing expert advice, personalized service, and solutions that exceed guest expectations
• Reconcile Group & Tour partner accounts regularly, working closely with Accounts Receivable to ensure accurate billing and maintain strong partner relationships that foster repeat business
• Develop and maintain effective communication and collaboration with key Aspen Skiing Company personnel across Mountain Sales & Schools, Four Mountain Sports Rental Retail, Administration, and Mountain Operations to deliver a unified guest experience
• Research, troubleshoot, and resolve guest ticketing issues promptly and professionally, minimizing disruptions and maintaining high guest satisfaction
• Assist with fulfillment of group, tour operator, and guest direct orders by preparing and delivering vouchers, tickets, and pre-arrival packets, ensuring a smooth and welcoming arrival experience for all guests
• Demonstrate strong computer proficiency, including typing skills and the ability to navigate multiple software programs simultaneously, supporting efficient sales processing and guest service delivery
• Understand and apply gross, net, and commission pricing models to optimize sales and ensure accurate order processing
• Actively contribute ideas to improve sales strategies and enhance guest services within Group & Tour Services and across the Mountain Sales department
• Other duties as assigned

Qualifications

Education & Experience Requirements

• College degree required
• Minimum of one year of professional experience required; resort or travel industry experience preferred
• Minimum of one year experience in sales or customer service with proven skills in product knowledge, upselling, and enhancing guest satisfaction required
• Minimum of one year experience using Point-of-Sale (POS) or ticketing systems required

Knowledge, Skills & Abilities

• Fluent in English
• Intermediate to advanced Spanish and/or Portuguese language skills a plus to effectively serve international guests
• Strong computer proficiency, including ability to navigate multiple software programs simultaneously
• Excellent verbal and written communication skills to deliver clear and friendly guest interactions
• Proven ability to upsell and cross-sell products to enhance guest experience and drive sales
• Strong problem-solving skills, with the ability to research and resolve guest ticketing issues efficiently
• Attention to detail in reviewing orders and reconciling accounts accurately
• Ability to maintain professionalism and composure when handling guest concerns or difficult situations
• Team-oriented mindset, with ability to collaborate effectively across departments
• Strong organizational skills, with ability to manage multiple tasks and priorities

Additional Information

Work Environment and Physical Demands

• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster