Company Description

Aspen Hospitality, a division of Aspen One, owns and operates a portfolio of hotels and residences that currently consists of The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and its affiliated Residences at The Little Nell, both of which are located at the base of Aspen Mountain; the Limelight Hotel Aspen and Limelight Hotel Snowmass in Colorado; the Limelight Hotel Ketchum near Sun Valley in Idaho and the Limelight Denver, adjacent to Denver’s Union Station. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are currently in development as well as a new Nell property at Rockefeller Center in New York City. Aspen Hospitality also owns and operates the Aspen Mountain Club and the Snowmass Mountain Club. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and Aspen Ventures and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspenhospitality.co.

Job Description

Position Summary
The Reservations Supervisor supports the overall operation of the Reservation office while securing and servicing hotel reservations for all Aspen Hospitality properties. This position will confirm that all policies and procedures are current, accurate, and utilized by the reservations team to further maximize sales and revenue for each associated hotel property. This position reports to the Director of Reservation Sales.

The pay range for this position is $26.00 to $30.00 per hour, actual pay will be dependent on budget and experience.

Job Posting Deadline
Applications for this position will be accepted until June 22, 2025.

Essential Job Functions/Key Job Responsibilities
• Supervise and assist with the daily functions of the reservation office including:
• Inbound and outbound guest calls providing expert advice and exemplary guest service
• Department and property email inboxes and online bookings
• Manage service escalations from guests and or travel partners deposit reports, trace reports, staff metric reports, etc.
• Assist with deposit reports, trace reports, staff metric reports, etc
• Assist with Corporate account bookings and inquiries
• Assist with Wholesale account bookings and inquiries
• Interaction with Front Desk at all properties
• Aid with Internal reservations
• Assist in the development and administration of policies and procedures while updating OneNote
• Travel agent commission inquires and billing
• Manage wire account, post deposit payments to correct reservations, communicate with Groups and Events with funds received
• Communicate rate and inventory issues to revenue
• Back up group coordinators and property sales manager inquiries
• Uphold and exhibit Forbes 5 Star; 5 Diamond reservation standards
• Attend meetings as required
• Other duties as assigned

Qualifications

Education & Experience Requirements
• College degree preferred
• Minimum of 2 years Hotel Reservation or Front Desk supervisory experience preferred

Knowledge, Skills & Abilities
• Proficient knowledge in Microsoft Office Suite and hotel technology platforms
• Ability to work with people of all levels with professional presentation
• Familiar with all policies and procedures for the Reservation Department
• Exceptional organizational and analytical skills with proven ability to prioritize appropriately in a fast-paced environment
• Ability to foster teamwork and collaboration among various departments
• Ability to maintain composure in stressful situations
• Willingness and ability to accept and apply feedback
• Proven ability to make sound decisions
• Ability to manage projects with a high degree of independence
• Ability to foster a high level of influence across all levels of the organization
• Ability to complete tasks and projects delegated by management in a timely manner and assist other departments as business volumes and staff level demand

Additional Information

Work Environment & Physical Demands
• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
• No adverse or hazardous conditions
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster