Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Job Description

Summary
The Mini Bar Attendant is responsible for the restocking, inventorying and accounting of honor bars in guest rooms. Responsible for all menus in every room.

Job Posting Deadline
Applications for this position will be accepted until January 12, 2025

Essential Job Functions
• Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
• Restock inventory and account for honor bars in guest rooms
• Keep all “in room menus” current, neat and in pristine condition
• Answer telephone according to procedure and etiquette
• Upsell food and beverage by suggesting items
• Know all current IRD menus and food descriptions
• Familiar with all current E47 and Ajax Tavern Menus
• Well versed in all wine by the glass offerings
• Ensure effective working knowledge and operation of the Info Genesis system
• Responsible for checking in and out keys
• Maintain security of refreshment bar items
• Responsible for daily inventory of all mini bars in all occupied guest rooms
• Responsible for charging daily mini bar consumptions
• Greet guests in public areas; offer help and information, guides guests to hotel areas
• Properly enters rooms using room service standards, greets guests by name, respects Do Not Disturb signs, and returns to rooms that are occupied
• Record used mini bar items accurately
• Assist service staff in setting up orders
• Handle guest request without transferring guest calls to other areas
• Remove tables, trays from corridors and notifies manager
• Notify manager of any guests comments or complaints-daily communication
• Complete side work and other tasks assigned by manager
• Complete requisitions
• Complete proper cash envelopes, deposits and shift report
• Make copies, file paperwork
• Assist other departments as business volumes and staff levels demand
• Responsible for the menus in every room daily. Complete changing menus in timely manner and log information
• Complete tasks and projects delegated by your Supervisor assist other departments as business volumes and staff levels demand
• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
• Report to shift on time
• Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen One

Qualifications

• High School Diploma or equivalent preferred
• 1 year related experience required
• Basic knowledge of wine, food and cooking methods
• Excellent organizational and telephone skills

Additional Information

Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of the Directo of Housekeeping. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster