Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Job Description

Summary
The Front Office Manager will provide support to the Front Desk and Concierge departments and will ensure smooth operation of these areas. The Front Office Manager will also welcome guests to the residences, check guests in and out, coordinate transportation, handle guest complaints and assist other departments as needed. The manager acts as the interface between guests and the residences.

The budgeted salary range for this position is $85,000-$90,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until October 13, 2024.

Essential Job Functions
· Monitor and coach property policies and standards at the Front Desk and in Concierge ensuring the best experience for every guest
· Hire and train employees
· Work with departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest
· Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
· Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties
· Perform as Manager on Duty as required and is able to work weekends and evenings, according to business and scheduling needs
· Deals with all guest related issues as well as emergency and security situations in all areas of the property
· Helps to produce various daily and weekly reports, such as Arrivals Reports and VIP information to share with the teams, Helps to manage Seasonal On-Mountain Dining Reservations, Lift Ticket Ordering, Alice Ticket/Guest Requests, Logging Lost and Found items, Incident Reports, Managing HMS and HMS reports as needed, as well as departmental scheduling as needed
· Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams
· Ensure effective communication between the front desk and guest services in accordance with defined procedures and policies
· Review guest arrivals/ departures and identify specific requirements as required
· Organize airport transportation for guests and groups prior to arrival
· Support other departments as needed such as reservations, engineering & housekeeping and helps to manage and maintain timely credit card expense reports for guest needs and operational department needs
· Ensure cleanliness and integrity of the property, specifically guest rooms, residences and public areas

Qualifications

• College degree preferred
• 3 Years Front Office/Front Desk/Concierge experience required
• 2 Years Front Desk Leadership experience in a 5 star luxury hotel, preferred
• Ability to multi-task and prioritize
• Competent with computer programs such as Microsoft Office
• Valid driver’s license

Additional Information

Supervision Given and Received
Given: Exercises direct supervision over front office staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of Director of Operations. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time. Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks