Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Job Description

Summary
The Assistant Director of Rooms oversees all departments within the Rooms Division of the hotel. Acting as an Assistant Division Head to the Director of Operations for Front Desk, PBX, Guest Services, Concierge, Spa & Health Center, Housekeeping and Laundry, and Ski Concierge/Adventure Center. Housekeeping and Front Office experience required with the ability to lead the team and make process improvements. Responsibilities include acting as the manager on duty in the hotel to resolve guest concerns, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. They will monitor the employee activities to ensure standards are being met and staff members are supported.

The budgeted salary range for this position is $105,000-$125,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until September 25, 2024.

Essential Job Functions
• Has complete authority, responsibility and accountability in the absence of the Director of Operations and/or General Manager, unless such authority is expressly denied
• Acts as the senior manager in the Rooms Division in the Director of Operations' absence and assists the Director of Operations in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division
• Develop job descriptions, procedures and operating standards for all areas under the position’s jurisdiction
• Ensure that all personnel related responsibilities (i.e. job descriptions, performance standard, wage, salary and performance reviews) are compiled within a timely manner
• Prepare monthly accounting reports and forecasts as requested
• Clearly convey the overall operating philosophy of the hotel to subordinates, specifically as it relates to fair and equal treatment of employees, creating an enjoyable, secure work environment, reviewing employee’s personal goals and objectives, practicing friendly, sincere management
• Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consultive supervision and observing ethical business practices
• Conduct oneself in an ethical and exemplary manner, which encourages like manners of conduct
• Accept responsibility for the health, safety and welfare of hotel guests and employees.
• Accountable for all personnel actions, assets and hotel property
• Take a visible leadership role towards hotel guests
• Ensures effective communication throughout the hotel
• Make Director of Operations and General Manager and aware of guest’s comments and complaints
• Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
• Ensure that all employees know emergency procedures
• Ensures that departmental standards of performance are followed
• Coordinate ongoing training activities for the department
• Establish and reinforce commitment of the highest standards of service, quality and overall experience of guests
• Promote and uphold hotel standards of service and ensure Forbes standards are followed and implemented
• Maintain proper staffing levels and ensure all candidates meet job specifications
• Cooperate effectively with peers and associates sharing concerns, advice and knowledge
• Build relationships with all departments, specifically Accounting, Sales and Reservations
• Ensure all guest challenges/incidents are resolved quickly ensuring the guest’s satisfaction with the resolution
• Develop strategies and programs to facilitate attainment of departmental and personal goals
• Complete projects in the requested timeframe
• Responsible for preparation of annual budget for departments and areas of responsibilities

Qualifications

• College degree preferred
• Minimum of 5 years of progressive hotel experience
• Significant time spent in top-of-market operations in luxury hotel environment
• 2-4 years division head level experience in Rooms Division
• 1-2 years experience at department head level

Additional Information

Supervision Given and Received
Given: Exercises general supervision over Rooms Division staff. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of the Director of Operations. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands
• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
· Health, Dental and Vision Insurance Programs
· Flexible Spending Account Programs
· Life Insurance Programs
· Paid Time Off Programs
· Paid Leave Programs
· 401(k) Savings Plan
· Employee Ski Pass and Dependent Ski Passes
· Other company perks

#ASPENHP

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.