Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Job Description

Summary
The Concierge acts as an ambassador for the hotel and the town of Aspen, by providing expert-level knowledge of our property and its amenities and offerings, as well as curating itineraries and experiences for the guest enjoyment.

Job Posting Deadline
Applications for this position will be accepted until September 30, 2024.

Essential Job Functions
• Conduct oneself in a friendly, courteous and professional manner in meeting guests’ needs.
• Listen attentively and fulfill activity, dining and entertainment requests for guests. In conversing with guests, anticipate needs and offer additional assistance where possible. Use discretion as appropriate.
• Have a thorough and up to date knowledge of all activities, events, dining and entertainment options in the area.
• Use Alice to manage guest bookings and create itineraries as follows:
• Communicate with guest to determine need.
• Communicate with Vendor to secure the booking
• Communicate Itinerary and Confirmed bookings back to guest.
• Follow up with guest before/on arrival
• Change and Update as needed.
• Be aware of all in house hotel functions
• Keep literature on hand of all local recreational areas for guests.
• Other Activities - For Example: Hiking, Biking, Jeep Tours, Fly Fishing, Hot Air Ballooning, Ski Tickets/Rentals, Snow Shoe and Snowmobile Tours, Movies, Theater, Shows, Concerts, Art Exhibitions, Golf
• Receive and print e-mails and faxes for guests.
• Mail/Shipping - Mail letters, provide stamps, assist guests with FedEx shipping forms, rules and information.
• Amenity Requests - Internal and External such as Flowers, Food and Beverage amenities, Gift Baskets, etc. Ensure items are ordered/delivered as needed.
• Dining Reservations - Be familiar with menus, opening/closing times of restaurants in the area. Actively recommend and encourage dining at internal outlets.
• Airline Items - Print boarding passes, confirm flights, and make changes as well as assist with lost luggage tracking and retrieval.
• Spa and Beauty Bookings – assist with The Little Nell Spa and Health Center and in-town salons, and other Spa offerings when TLN has limited availability, etc.
• Transportation – book valet or outsource vendor according to established guidelines.
• Work with all local outlets, offices and vendors, developing a good working relationship to enable smooth, efficient and accurate bookings for guests.
• Assist with ordering and maintaining supplies as well as attending to the orderliness and neatness at the desk and bell closet.
• Become a Colorado Notary and maintain license (US citizenship)
• Become a Les Clef d’Or member when it is possible to apply.
• Communicate with the following departments using Alice, MS Teams, MS by radio, telephone, email or in-person as required:
• Engineering (for guest room issues and requests)
• Housekeeping (for items such as guest service times/requests, needs and room related requests)
• Laundry (for dry cleaning and laundry pick up, special requests etc)
• Front Desk (for items such as guest billing, wake up calls, late check out and early arrival requests, private transportation billing)
• Bell (for items such as guest room deliveries, guest check out requests, luggage assistance/storage, shipping and receiving inquiries)
• Ski Concierge - ski delivery, ticket/lesson requests
• Adventure Concierge – Book and Coordinate bookings for fly-fishing and jeep tours.
• Transportation/Valet – Communicate changes and updates, new items etc.
• Events Team – Read and follow group resumes. Assist group delegates in the same manner as a hotel guest as needed.
• MOD – Bring MOD guest issues/complaints in a quick and timely manner
• Make manager aware of guest’s comments and complaints in a timely manner.
• Report to work in a neatly groomed and acceptable manner, as outlined in the employee handbook.
• Report to shift on time and depart shift on time unless approved for overtime.
• Comply with all policies and procedures for the Concierge Department, The Little Nell and Aspen One
• Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

Qualifications

Qualifications
• Concierge experience preferred
• Experience in hospitality and/or customer service; Interest in Les Clefs d’Or Membership
• Excellent spoken English, Bi-Lingual helpful

Additional Information

Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Head Concierge. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.