Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Job Description

Summary
The Cocktail Server serves food and beverage in a timely, friendly, and professional manner according to established Forbes 5 star standards and procedures. Mix and serve drinks, maintaining set costs and presentation, oversee the security of liquor, checks, and cash.

Job Posting Deadline
Applications for this position will be accepted until August 15, 2024

Essential Job Functions
• Ensure friendly greeting to all guests, make beverages and serve within established procedures and standards
• Take orders for all beverage requests from both guest and service staff
• Use suggestive selling techniques for food and beverage
• Proficient in all E47 and bar menus and can describe all menu items to a guest if/when necessary
• Well versed in all Wines by the Glass (BTG) offerings
• Has working knowledge on wine-cellar and able to find wines if/when needed
• Measure drink and follow recipes
• Responsible for bar-keys and bank; ensure their safe return/deposit
• Ensure adequate working knowledge of the Info Genesis System
• Accountable for the locking down of liquor at the end of the shift
• Responsible for charging for drinks before producing them
• Accountable for securing payment
• Clear and reset bar during service, clean bar and glassware throughout shift
• Is responsible for proper opening and closing of bar and sidework
• Complete beverage and requisition daily, full general supply requisition weekly
• Maintain the appropriate care and cleanliness of serving equipment
• Stack and handle china, glass, and silver to avoid breakage and misuse
• Maintain positive communication with service personnel
• Directs barback
• Display knowledge of house wines, mixology, after dinner cocktails, and beverage list
• Make managers aware of all guest comments and complaints
• Maintain positive communication with service personnel
• Familiar with Colorado liquor laws do not serve intoxicated guests or minors
• Carries tools necessary to perform the job, i.e., corkscrew, lighter, pen, notepad, etc.
Knowledgeable of Forbes 5 star standards and adheres to them in every aspect of the operation
• Responsible for assisting all team members in organization of kitchen items, to include, dry goods, kitchen equipment, storage containers, cleaning supplies and proper rotation and organization of all food deliveries
• Complete tasks and projects delegated by the manager. Assist other departments as business volumes, and staff levels demand
• Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
• Report work on time. If unable to report for work, notify the manager as described in the employee handbook
• Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen One
• Eye contact should be made at a distance of no less than 10 feet from every guest
• A genuine smile should be offered at a distance of no less than 5 feet from every guest
• Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor
• Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests
• Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs

Qualifications

• High school diploma or equivalent preferred
• Six months minimum CMS Introductory Sommelier
• Actively studying for CMS Certified Sommelier Diploma
• Advanced beverage knowledge
• Ability to work well with others
• Ability to handle money and essential math skills
• Command of the English language

Additional Information

Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of the Bar Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.