Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Job Description

Summary
The Director of Membership Sales, ASPENX Mountain Club (AXMC) is responsible for managing the day-to-day operations of the AXMC concierge team and Club locker room. The Director of Membership Sales on a daily basis will work directly with the Club Manager and Executive Chef, to ensure excellence in all areas of the Club; service, F&B, and the overall Member experience. The Director of Membership Sales is responsible for all direct sales efforts, enforcement of all Club rules and regulations, member wait list cultivation, and managing all administrative responsibilities. Administrative duties include, but are not limited to, new member application process, token redemption, tracking, and reconciliation, as well as leading all member communication.

The budgeted salary range for this position is $80,000-$95,000 plus commission. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until August 15, 2024.

Essential Job Functions
• Manage day to day operations of the AXMC concierge team, including hiring, training, scheduling, time & labor etc.
• Schedule concierge staff at Club reception desk to check-in members and their guests.
• Schedule concierge staff at base of mountain, winter only, in AXMC locker room to support ski valet service to/from the gondola
• Work directly with Club Manager, Executive Chef, and other dining room staff to support Winter lunch service, and Sunday Brunch (spring / summer only), as needed
• On going effort to maintain excellence in all areas of the Club, service, food and beverage, and overall member experience
• Build report with members, to promote member introductions between new memberships and existing
• Daily spend time in the Club during lunch service checking in with the members
• Hold members accountable to the rules and regulations, and use best judgment when rules should be amended based on a case-by-case scenario
• Follow up with all member emails, phone communications, within 24 hours
• Support direct sale efforts and continued waitlist generation through networking, club events, and other social events
• Partner with Sundeck Complex GM to complete the Club portion of budget
• Utilize checkbook to track all expenses, and forecast expenses
• Manage outstanding annual membership dues, in partnership with accounting department, to collect past dues
• Facilitate all new member background checks
• Manage and process new member applications
• Manage member waitlist and keep up to date
• Manage current membership list and keep up to date
• Manage member token redemption to include ski pass distribution, single day pass distribution, locker allocation, and parking allocation; reconciliation of all to budget
• Coordinate all Club special events and activation in partnership with Club Manager
• Coordinate all Club communications, i.e. special events, rules and regs reminder, token redemption, seasonal parties, and annual dues; to name a few
• Coordinate with AspenX corporate team on branded retail items and displays for the Club
• Ensure CRM remains up to date for all Club documents and material including but not limited to; current membership list, membership waitlist, membership profiles, token redemption and reconciliation
• Work with VP Asset Management on annual dues increase

Qualifications

• Must be a “hands on” leader, this is not a “desk job”
• 10 years Leadership / Management required
• Prior Club Management is preferred
• F&B background is preferred
• Strong interpersonal skills
• Strong ability to network, cultivate relationships, and socialize with members while maintaining professionalism at all times
• Strong computer skills including all Microsoft Office Applications
• Detailed oriented with strong organizational skills
• Fiduciary mindset to manage the Club as if one’s own
• Strong financial acumen to manage budget and capital improvements
• Must be able to work Holidays and Weekends

Additional Information

Supervision Given and Received
Given: Exercises direct supervision over the concierge employees of the AspenX Mountain Club. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of the VP, Asset Management. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands
• Must be able to ride Gondola and work on top of Aspen Mountain
• Must be able to carry one pair of skis up a flight of stairs
• Must be able to be on feet for 8+ hours per day, when needed
• Must be able to sit at a desk for prolonged periods of time

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.