Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Summary
The Director of Operations position provides leadership, management and oversight of all hotel operations including Front Office, Housekeeping, Restaurant and Banquets with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. Accept responsibility for the health, safety and welfare of hotel guests and employees. Director of Operations is accountable with the General Manager for all personnel actions, assets and hotel property.

The budgeted salary range for this position is $90,000-$100,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until June 9, 2024.

Essential Job Functions
• Has complete authority, responsibility and accountability in the absence of General Manager
• Develop job descriptions, procedures and operating standards for all areas under the position’s jurisdiction
• Ensure that all personnel related responsibilities (i.e. job descriptions, performance standard, wage, salary and performance reviews) are compiled within a timely manner
• Prepare monthly accounting reports and forecasts as requested
• Clearly convey the overall operating philosophy of the hotel to subordinates, specifically as it relates to fair and equal treatment of employees, creating an enjoyable, secure work environment, reviewing employee’s personal goals and objectives, practicing friendly, sincere management
• Take a visible leadership role towards hotel guests
• Ensures effective communication throughout the hotel
• Make General Manager aware of guest’s comments and complaints
• Comply with all policies and procedures for the Hotel and Aspen One
• Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management and ensure that all employees know emergency procedures
• Ensures that departmental standards of performance are followed
• Coordinate ongoing training activities for the department
• Establish and reinforce commitment of the highest standards of service, quality and overall experience of guests and ensure AAA standards are followed and implemented
• Maintain proper staffing levels and ensure all candidates meet job specifications
• Build relationships with all departments, specifically Accounting, Sales and Reservations
• Ensure all guest challenges/incidents are resolved quickly ensuring the guest’s satisfaction with the resolution
• Work closely and communicate with the General Manager on the daily operations of the Rooms and F&B Division
• Responsible for preparation of annual budget for departments and areas of responsibilities
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Qualifications

• Bachelor’s degree in hospitality management, business or related discipline preferred
• 5+ years of guest service management experience in similar level hotels preferred
• Ability to work flexible schedules, including weekends and holidays required
• Knowledge of local competition and industry trends preferred
• Ability to multi task and prioritize
• Competent with computer programs such as Microsoft

Additional Information

Supervision Given and Received
Given: Exercises direct supervision over the employees of Limelight Aspen. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under limited supervision of the General Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands
• Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
• No adverse or hazardous conditions
• Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here