Company Description

Aspen Hospitality, a division of Aspen One, owns and operates a portfolio of hotels and residences that currently consists of The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and its affiliated Residences at The Little Nell, both of which are located at the base of Aspen Mountain; the Limelight Hotel Aspen and Limelight Hotel Snowmass in Colorado; the Limelight Hotel Ketchum near Sun Valley in Idaho and the Limelight Denver, adjacent to Denver’s Union Station. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are currently in development as well as a new Nell property at Rockefeller Center in New York City. Aspen Hospitality also owns and operates the ASPENX Mountain Club and the Snowmass Mountain Club. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspenhospitality.co.

Job Description

Summary
The Lead Concierge extend the welcome and courtesies of the Residences at The Little Nell. Assist and support the Front Office Manager in the day-to-day operations of the Concierge desk, including the supervision, training and development of the team. Ensure we are personalizing our service in every interaction and correspondence with our owners and guests.

Job Posting Deadline
Applications for this position will be accepted until June 30th, 2024.

Essential Job Functions
• Understand and adhere to all job functions of an RLN Concierge
• Is a working supervisor at the Reception Desk
• Responsible for handling immediate employee needs, requests, concerns, etc.
• Responsible for checking and closing out Non-Zero report daily; get FOM assistance if necessary
• Ensure the smooth functioning of the registration and cashiering areas of the Reception Deck
• Review daily arrivals, special requests, room assignments and attempt to fix any possible issues before the guests’ arrive
• Order Newspapers (Daily / Weekly)
• Order all Ski Free Package tickets and charge all Ski Free tickets to the correct folio
• Ensure breakfast order is put in every Friday
• Assist Front Office Manager in keeping track of employee hours in KRONOS
• Assist FOM to ensure that all staff in the Concierge department at all times conduct themselves in a friendly, courteous and professional manner in meeting guests’ needs
• Assist FOM in training all Concierge new hires
• Assist FOM in continual on-the-job training
• Assist FOM with scheduling as needed
• Be attentive to guest needs and continually look for ways to expand on the guest experience
• Is aware of and helps coordinate all staff members to know of the scheduled activities in the city; (e.g. theater, the arts, special exhibits, concerts, shows, sports and leisure activities)
• Is familiar with city restaurants and maintains close contact with them so as to provide maximum service to guests
• Develop a close working relationship with all outside vendors and maintain the commission process
• Keep literature on hand, organized and functional, for all local recreational areas for guests
• Handle guest complaints when appropriate and keep management informed as necessary

Qualifications

• High School diploma or equivalent required
• College degree preferred
• Previous experience preferred
• Previous hospitality industry experience and exposure required
• Good knowledge of Aspen and the surrounding areas
• Computer knowledge required
• Fluent English required
• Some Spanish preferred

Additional Information

Supervision Given and Received
Given: Exercises direct supervision over Front Office Services. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 30 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here