Company Description

Relais & Chateau at Thornbury Castle are seeking a skilled and reliable Hotel Receptionist - Part Time to ensure the smooth operation of our hotel. You will be working in a unique and beautifully restored Castle, creating truly memorable and exceptional 5* experiences for our guests.

About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Job Description

• £12.21 per hour (depending on experience)
• Part time permanent position – 8 hours shifts between from 7 am to 11 pm (including weekends) full flexibility required
• An additional share of service charge and tips
• An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
• Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements
• Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English

• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.

Additional Information

• An additional share of service charge and tips every month
• 28-day holiday including bank holidays (pro ratad)
• Additional paid day off on your birthday
• Complimentary stay at the castle after 3 months’ probation period successfully passed
• Training programmes via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Free uniform, meals whilst on duty and free parking