Company Description

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is an AA 5 Red Star Hotel with 2 AA Rosettes for food and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch.

Job Description

The accommodation department at the Sheen Falls Lodge, is now recruiting for accommodation supervisor to join a team of enthusiastic people dedicated to delivering an exceptionally high standard of service to our guests. The accommodation supervisor will report to the accommodation manager.

Key Duties and Responsibilities but not exclusive to:

• Monitor standard of work within the Accommodation Department, ensuring the highest quality.
• To oversee and check bedrooms, cottages, villas and public areas on a daily basis to ensure they are to the required AA 5 red star standard for our guests.
• Lead and direct the team of accommodation assistants and organise the team duties on a daily basis.
• To ensure all departmental checklists are completed and checked daily by supervisor before going off duty.
• Be part of the training and coaching of all team members.
• Ensure compliance with all statutory requirements including, H&S and HACCP regulations both internally and externally.
• Oversee the cleanliness of rooms division and all public areas in the hotel including villas and cottages.
• Liaise with the maintenance department to ensure that any issues are recorded, rectified in a timely manner.
• To ensure that all departmental standards are being maintained in accordance with the SOP manual and grading criteria.
• To ensure that the standard of personal hygiene and presentation is maintained at all times in the department.
• Ensure all guest queries are handled promptly and efficiently
• To use initiative in relation to the speedy resolution of guests queries or problems
• To maintain good communication with the front office department as required.
• Be aware of the security of the premises at all times both in terms of the access to the hotel and hotel property.
• Be aware of fire safety, the evacuation system and safe handling of fire in case of emergency.
• To follow the hotel policy on lost property at all times
• To be able to deal with problems and complaints in the accommodation managers absence.

Qualifications

Requirements:

• 1-2 years of proven experience in a supervisory role within an accommodation department.
• Proven strong organizational and leadership skills with a keen eye for detail.
• Excellent communication skills in both spoken and written English.
• Ability to work independently and as part of a team.
• Valid, clean EU driving license

Prior applicants should not reapply.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Additional Information

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.

Should you like to apply for this position please email your cv to [email protected]