Company Description

Pale Hall, a five star destination country house hotel in beautiful Snowdonia, has a unique opportunity for a talented, confident and enthusiastic Events Manager to take overall responsibility for the planning, co-ordination and management of events of all kinds within the Pale group. With extensive growth and investment plans for the Estate over the coming months, Pale Hall is a very exciting place to be!

The only AA Five Red Star hotel in Wales, with AA Three Rosettes and the coveted Michelin Green Star for food sustainability, Pale Hall currently offers 22 individually designed bedrooms, suites and Garden Suites full of original features. The Henry Robertson fine dining room with tranquil views over the lawns serves our four and seven course tasting menus, and the rustic Huntsman bistro offers more relaxed dining from a traditional la carte menu.

This is a diverse role, and a stimulating opportunity for the right person to really make their mark. In addition to successfully planning and delivering events, celebrations, groups and activities, there will be an element of marketing and social media creativity.

We value our people, and do all we can to make Palé Hall a rewarding and fulfilling place to work. We offer a competitive salary of £32,000 to £35,000 per annum dependant on experience, onsite parking, free meals on duty, generous hotel discounts and monthly gratuities.

Candidates must have the right to live and work in the UK, and be confident that they can commute to the hotel within the shift patterns and requirements of the role.

Job Description

• To receive all event enquiries and make initial contact with the client.
• To meet with the client at the hotel in order to discuss the event, how Pale Hall can meet the requirement and conduct a show round.
• To communicate promptly with the client throughout (within 48 hours), providing rates, prices and all necessary information to enable decisions to be made.
• To be flexible in your availability to meet and correspond with the client as often as necessary.
• To liaise with the General Manager, the Head Chef and the individual heads of department as to the type of event, the extent of the service that the hotel can realistically provide and additional amenities and activities that can be accommodated on site.
• To liaise with external contractors and service providers on behalf of the client.
• To liaise closely with the Head Chef and the Sommelier or Bar Manager in terms of the food and beverage offering.
• To be familiar with the common food allergens and be confident in discussing menus to meet particular dietary requirements.
• To produce a detailed event sheet for each occasion with extensive details to ensure that nothing is overlooked and all client expectations are met.
• To create and develop a portfolio of suppliers and service providers for events at the hotel, negotiating favourable prices and building successful relationships. To liaise with suppliers regarding possible sponsorship in appropriate circumstances.
• To maintain a positive relationship with the Gwynedd Council Registrars for civil ceremonies.
• To prepare and submit contracts to the client when necessary, arrange payment of deposits and staged prepayment where applicable.
• To be present at each event as often as possible to provide continuity and reassurance to the client.
• To follow up promptly with each client at an appropriate interval after each event to ensure full satisfaction, obtain feedback and note any recommendations for improvement.
• To actively promote and market Pale Hall as an events venue on a national basis, representing the hotel through media and platforms of an appropriate standard and in liaison with the hotel’s nominated associates.
• To play an active role in the hotel’s promotional activities, and make a valued contribution to the updating and ongoing refreshment of the hotel website.
• To build relationships with the member representatives at Relais & Chateaux and POB Hotels to ensure that Pale Hall maintains a high profile in promotional activities.
• To take responsibility for Pale Hall’s social media visibility, with daily posts to capture and maintain interest in the hotel activities.
• To be fully conversant with the packages, incentives and menus promoted by the hotel on a continual basis, including the components, presentation and delivery of each dish within the restaurants. To anticipate demand and expectation wherever possible and to promote the hotel services and facilities to maximise sales opportunities and revenue and enhance the guest experience.
• To actively participate in the maximisation of hotel revenue.
• To assist the team in achieving a consistently high standard of performance and continuous improvement of staff skills and attitude.
• To display a positive, willing and professional attitude at all times.

Qualifications

To be motivated and well organised with a keen eye for the smallest detail, to be creative and able to use initiative to achieve the required result. To demonstrate the highest standards of grooming and personal presentation at all times. To have the character and communication skills to engage confidently with hotel guests, clients and colleagues at all levels. To maintain an enthusiastic and flexible attitude towards the role and a commitment to providing the best possible experience.

Additional Information

Full time permanent contract at £32,000 to £35,000 per annum.

Meals on duty

Onsite parking

Generous employee discounts

This is a full time permanent position, five days over seven, Monday to Sunday.