Company Description

Relais & Chateau at Thornbury Castle are seeking a Housekeeping Assistant to join our professional and hardworking Housekeeping Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.

Job Description

About You

• Ensuring bedrooms and bathrooms are cleaned to a high standard, including vacuuming, polishing and refreshing linen and towels.

• Cleaning and tidying our public areas ready for the guests.

• Restocking guest room supplies, including linen, amenities, and collaterals.

• Engaging with guests where required.

• Report any maintenance deficiencies to housekeeping manager.

• Cleaning rooms can be physically demanding but you will receive full training and be surrounded by a supportive team.

The Offer

• £11.92 per hour (depending on experience)

• Part time permanent position – 15 hours per week, including weekends. Hours range 10 am to 3pm

• Will include one evening turndown shift per week

• An additional share of service charge and tips (paid out every 2 months)

• 28-day holiday including bank holidays plus a paid day off on your birthday

• Referral program - £250 per new member of staff introduced (based on an offer of a full time contract)

• Complimentary stay at the castle after 3 months passed probation period

• Training programs via internal & external professionals and access to online training facilities

• Staff and Family rates on hotel accommodation and discounts on food and beverage

• Recognition programs

• Access to online training facilities

• Career development programs

• Uniform provided and free parking available