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Opportunities at AHTA

Pool Ambassador

Sunriver Resort

Sunriver Resort

Customer Service
Sunriver, OR, USA
Posted on Friday, July 5, 2024

Pool Ambassador

Job Locations US-OR-Sunriver
ID 2024-6482
Category
Recreation
Position Type
Temporary Part-Time

Overview

Looking for a fun and rewarding summer job? Join the Sunriver Resort team and be a part of the top 100 businesses to work for in 2024! This position will be paid $14.20 an hour with tips! The Ambassador is responsible for greeting and checking credentials for pool entry. They will be responsible for assuring sales of outdoor amenity, as well as food and beverage delivery to waiting guests.

The Pool Ambassador will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

  • Plans and coordinates flow of guests at the Cove
  • Greets incoming guests
  • Have a daily In-House list as well as VIP list
  • Cleans and resets lounge chairs and dining area as needed- opens\closes umbrellas daily
  • Ensures guests are comfortable and welcome if required to wait
  • Answers restaurant telephone, responding to guests’ questions in a professional manner
  • Maximizes the seating of the Cove
  • Attends mandatory monthly department meetings
  • Assists servers, bussers and bartenders with refilling beverages and/or clearing lounge chairs
  • Completes all assigned side-work, obtaining MOD or Supervisor signature when complete
  • Informs server of any potential guest issues
  • Familiarizes him/herself with menu & make recommendations on menu as needed
  • Remove soiled towels as guests are complete with them
  • Prep Cabanas for each guest
  • Assists servers with monitoring lounge chairs for customer satisfaction, quality and additional service
  • Maintains water service station, garbage removal and food service condiments
  • Provides general resort information for guests
  • Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information
  • Up sells other resort services and amenities to guests
  • Addresses any guest issue promptly and with concern
  • Offers guests assistance with resort directions, activity suggestions, etc.

Qualifications

  • High school education preferred
  • Prior food and beverage experience preferred
  • At least six months customer service experience preferred
  • Must be a United States citizen or possess a valid work permit
  • Must be able to read, write and speak English
  • Must be able to accurately follow instructions, both verbally and written
  • Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers Card and CPR credentials
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
  • Must be able to work indoors or outside;
  • Must be able to stand on feet and walk throughout the day,

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