Join our team for the summer and get amazing benefits like free recreation rentals, free golf, 50% off of food and beverage, and more! Join the top 100 companies in Oregon! Our Sage Springs Club and Spa is looking to hire a part-time, seasonal Spa Desk Coordinator. The Spa Desk Coordinator is responsible for greeting guests and members in a friendly and professional manner. They will book spa services and perform basic reception duties for the Sage Springs Club & Spa. The Spa Desk Coordinator will maintain the AAA Four Diamond standards.

The Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Spa Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities

Greets and welcomes guests upon arrival
Accepts payment from guests
Books spa appointments
Distributes locker keys, spa robes, slippers, etc.
Gives guests a tour of the facilities as required
Maintains accurate records of locker availability
Cleans Locker Room when needed
Cleans Oasis Room when needed
Cleans Fitness Center when needed
Cleans and tidies all other areas of the spa, when needed to ensure a clean environment for all guests and team members
Explains spa services to guests
Answers questions on spa retail products
Calls guest prior to appointment to confirm date and time of service
Maintains strong knowledge of all spa services, including benefits and uses of each
Uses POS system to ring up retail merchandise
Assists Operations Coordinator in retail duties
Contacts appropriate party, if necessary, when a guest problem is reported
Answers incoming guests calls and transfers appropriately
Pours beverages for guests when ordered
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager

Qualifications

High school diploma or equivalent
At least one year customer service experience required
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must have their OLCC License
Must be able to read, write and speak English
Must have strong computer skills
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates