This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership and guidance to the guest services team (may include but not limited to Concierge, Valet, Bell Persons, Door Persons, Drivers, etc.) in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. Additionally, the Guest Service Supervisor will drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for The Westin at The Woodlands.

Responsibilities

Be an expert in all services/features and local attractions/activities to anticipate and respond to guest inquiries promptly and accurately. Instills a calm, organized approach when interacting in stressful situations. Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction. Ensure that sufficient staffing is present to meet the daily business demands. Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data. Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction. Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.

Qualifications

High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience). Minimum of one year supervisory experience in a high volume setting preferred. Previous hospitality experience in a Four Diamond quality organization preferred. Previous experience with Windows, Office, and property management systems highly desirable. Must be able to understand, speak, read, and write in the basic English language. Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form. Demonstrate ability to compute basic arithmetic. Must be available to work varied shifts and flexible schedules including nights, weekends, and holidays. Valid (State) driver's license, maintain excellent driving record, experience in driving vehicles, ability to drive all types of vehicles, ensure safety of vehicles and hotel property.

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