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Opportunities at AHTA

Spa Supervisor

Sunriver Resort

Sunriver Resort

People & HR, Operations
Olympic Valley, CA, USA
Posted on Wednesday, February 7, 2024

Spa Supervisor

Job Locations US-CA-Olympic Valley
ID 2024-5171
Category
Recreation
Position Type
Regular Full-Time
Min
USD $23.00/Hr.
Max
USD $25.00/Hr.

Overview

To oversee and support the Spa Operations. Being a point of contact and leadership for desk operations, spa providers, and the spa attendants. Responsible for quality control, cleanliness, and mechanical condition of the Spa. A key component of position is training development in desk knowledge of services, and most important to the position is excellence in delivering guest service. Involved with hiring process, performance evaluations and coaching/counseling. Assist in overseeing entire Spa as MOD.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

  • Discounted Palisades Tahoe Ski Pass
  • Food & beverage, retail, and spa discounts
  • Free rentals on ski gear, ice skates, nordic skiing, and golf course access
  • Discounted rooms at Hyatt and CoralTree Properties
  • Group medical, dental, vision, life, and disability benefits.*
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.*
  • An employee assistance program.
  • Paid time off*/sick time
  • Participation in a 401(k) plan with a company match.

*For Full Time Year-Round Team Members

Responsibilities

  • Reports to Spa Director
  • Provide leadership to all Spa Associates and assist and support the Director.
  • To maintain operating standards as outlined in divisions SOP guidelines as well as following Five Star and Five Diamond standards.
  • Be an active member of the spa management team.
  • Responsible for scheduling, timecard edits, and assist in payroll.
  • An understanding and ability to assist and help in each department of the spa.
  • Must be able to develop and maintain a relationship with vendors and groups to ensure maximum success of the spa and resort.
  • Understand and be well versed in the spa and resort.
  • Maintain all standards such as uniform, retail, protocols, and all other with the highest integrity not only in the spa but around the resort and to/from your car. Be an example to the staff. Ensure staff compliance.
  • Read and write SOPs and follow guidelines. Update as needed. Ensure staff understanding and compliance.
  • Attend the following meetings as required,
  • Hold Spa meetings and trainings as necessary. Orientation and training of new staff members.
  • Effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
  • A spirit of teamwork. Willingly accepts additional responsibilities and tasks. Communicate needs and ideas to upper management.
  • Disseminate daily information regarding VIP's, group activities, operational issues and general news to appropriate staff.
  • Do daily walkthrough paying attention to the "details" and assuring impeccable cleanliness.
  • Ability to execute all services on the menu where a license to perform is possessed. Uphold integrity of service with staff.
  • Ability to answer phones and assist guests at desk holding a desk shift if needed. In addition, ability to troubleshoot any scheduling issues on the spot. Ability to give a tour to a guest or to a VIP.
  • Contribute to the betterment of the desk operations by offering guidance to line employees when needed.
  • Utilize systems in place to check retail sales for each service provider to ensure they are meeting targets.
  • Full working knowledge of spa, wellness and fitness treatments programs and products. Maintain knowledge of financial planning, forecast, labor, payroll, hotel features and services.
  • Manage ordering and inventory process of spa treatment rooms, dispensary, linen, and spa professional supplies/products to capture full revenue potentials and ensure a successful spa operation.
  • Assist spa retail coordinator with retail products needed to order to ensure a never-out philosophy.
  • Develop and uphold retail sales process and goals for at- home care for all service providers.
  • Oversee and understand the spa reservations pickup on an ongoing basis as well as communicate directly and regularly with the spa group sales coordinator in order to maintain proper staffing levels. Changing provider schedules as necessary to maximize daily revenues in accordance with the budgetary guidelines.
  • Staffing: Ability to interview and select excellent staff to create a leading service and treatment presentation. Motivation of staff to perform at their highest abilities. Responsible for performance evaluations and disciplinary procedures.
  • Perform Special projects or assignments as assigned by Spa Director or Hotel Management.
  • Instill a sense of safety and awareness within staff.

Qualifications

  • Minimum one year experience in a Spa environment preferred.
  • Minimum one year experience in a leadership position preferred.
  • Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. College education preferred.

Physical Requirements and Working Conditions:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting 90% or more of a normal 8-hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 20-40lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
  • While performing the duties of this job, the employee will be exposed to indoor working environment. The noise level in the work environment is low.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Wage Range: $23-$25/hr

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