Opportunities at AHTA

Dock Supervisor

Sonora Resort

Sonora Resort

People & HR, Operations
Guaymas, Sonora, Mexico
Posted on Saturday, February 3, 2024
We’re hiring a Dock Supervisor to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Chateaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island. This is a Seasonal position that works on site at the Resort in shift work rotations. Seeking a start date of mid-April.
Our team shares a deep appreciation for the unspoiled wilderness of British Columbia. Our opulent location is an undeniable draw for those seeking an exciting career with a side of adventure. We are completely submerged in the great outdoors with easy access to hiking trails, Florence Lake, and opportunities to get on the water to explore the Inside Passage.
Each one of our team members contributes to the guest experience at Sonora Resort. Working at Sonora means you are part of a team of passionate and trained professionals focused on providing our guests with unique experiences and cherished memories.
Sonora Resort is committed to creating an engaging and supportive work environment, with a focus on developing and promoting talent from within. We offer competitive compensation packages, exciting employee incentives and the opportunity to develop under the prestigious Relais & Châteaux banner.

Resort Life
  • All staff are provided with complimentary single bedroom accommodations. Complimentary wifi, cable TV and internet calling provided in each staff room.
  • Complimentary meals, snacks and beverages provided from our Staff Kitchen
  • Shift work is required from April until October; comprised of 10-14 working days and 4 non-working working days, subject to change during peak season; employees are expected to be flexible in their scheduling to meet the needs of the business.
  • Water taxi transportation is provided to and from Campbell River for scheduled work shifts
  • Staff are required to leave the resort on their scheduled non-working days and are responsible for securing further transportation and accommodation thereafter.
  • Team Amenities on site include a staff lounge, fitness facility, hot tub, outdoor staff lounge area, access to trout ponds, hiking trails and Florence lake where a canoe and stand-up paddleboards are available for staff use.
  • Enjoy other great work perks such as:
    • 25% off at Sonora’s Gift Shop and Island Currents Spa (Services & products)
    • Special room rate for Employees & immediate family members visiting Sonora Resort
    • Staff social events and opportunities to experience adventure tours & activities
    • An Employee & Family Assistance Program offering counseling and mental health supports.
    • Employee Referral Bonus Program
  • We offer competitive wages, paid hourly, with opportunities for overtime, plus gratuities.
Position Summary
The Dock Supervisor position is responsible for direction and leadership in an effective and efficient day-to-day operation of the Dock department including supervising a team of 8 direct reports. The Dock Supervisor possesses a quest for excellence and a true passion to deliver an amazing guest experience.

This position completes all of the same tasks as the dock hands, including meeting and assisting every boat and water taxi coming to the Sonora dock, as well as all helicopters and sea planes, taking guest luggage to and from the rooms upon arrival and departure. Dock Hands assist guests with foul weather gear and boxed lunches before their marine activities or fishing trips. They are also responsible for all outdoor maintenance such as window washing, pool maintenance, and exterior lodge cleaning to keep the facilities looking great. After receiving adequate training Dock staff will also supervise water sports at Florence Lake and provide guided archery lessons. The Dock Supervisor will also oversee the organization of guest fish, processing forms and transport of guest fish to St Jeans Cannery or home with the guest. This position would also manage the daily checklists and work lists that the dock team is responsible for completing, ensuring all required tasks are completed effectively.

Job Duties
  • Set expectations and hold team accountable for demonstrating desired service behaviors in accordance with Relais and Chateaux expectations.
  • Supervise and delegate tasks to a team of 8 Dock Hands.
  • Assist with pre-season training of the dock hands, following training manual procedures.
  • Ensure daily chores, assignments, and work checklists are completed by the dock team.
  • Help guests prepare for their activities out on the water (fishing, Kayaking, eco tours, etc).
  • Meet and assist every boat, water taxi, or sea plane that approaches our dock.
  • Transport arriving guest luggage to rooms and deliver departing guest luggage to boat or flight
  • Safely operate an ATV with trailer to move luggage and cargo. Training will be provided.
  • Unload and transport all groceries and cargo arriving at the resort to respective storage areas.
  • Assist Fishing guides in vacuum-packing, labeling, freezing and organizing guest fish.
  • Package fish for transport home or preparing orders for St. Jeans Cannery.
  • Keep accurate written daily records of all fish caught at Sonora Resort.
  • Clean and tidy all docks, lodge exteriors, windows, decks, paths, railings and public areas.
  • Provide supervised Archery lessons at our Archery Range. Training will be provided.
  • Drive guests to Florence lake, provide a safety briefing and supervision for water sports (canoes and Stand Up Paddleboards). Use a small motor boat on the lake as needed. Training will be provided.
  • Maintain and set up fly fishing and spin casting rods for guest use at our trout ponds.
  • Keep the Dock Station tidy and organized, including stocking of the guest “Snack Shack.”
  • Set up furniture, carpet, decorations, etc for special events.
  • Follow daily start up and shut down checklists, as well as weekly maintenance chores.
  • Keep a positive and fun attitude to create a welcoming and enjoyable atmosphere for our guests.
  • Assist department manager with administrative work including but not limited to; inventory control, purchasing processes, maintenance logbooks, opening or closing duties and checklists.
  • Ensure effective working relationships and clear communication is maintained with all colleagues and departments.

  • Must be legally authorized to work in Canada and fluent in English. Second languages are an asset.
  • Experience in Marine operations or Dock hand work. Minimum 1 year of Supervisory experience.
  • High School Diploma required. Any additional education or experience in the Hospitality, Marine, or Outdoor Wilderness related fields would be an asset.
  • Strong leadership skills to coach, influence and motivate team.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite including Word, Excel and Outlook.
  • Pleasure Craft Operators Card (Canadian Boating License)
  • Valid Driver’s License
  • First Aid & AED Certificate an asset.
  • Willingness to learn and grow.
  • Capable of the physical aspects of the job: Repetitive tasks, handling heavy loads, combination of sitting, walking, standing for extended periods of time, bending, crouching, kneeling.
About Sonora Resort
Sonora Resort, a Relais & Chateâux property, is located on Sonora Island in the Discovery Islands of British Columbia. It is accessible by boat or air, and 50 minutes by helicopter from Vancouver. Known as one of Canada’s hidden gems, Sonora has a unique place in the world because of its secluded location, abundance of natural beauty and wildlife, with luxury accommodations and gourmet cuisine. Sonora is part of the Relais & Chateâux association of the world’s finest hoteliers, chefs and restaurateurs that has set the standard for excellence in hospitality. Whether you have an adventurous heart or a desire to live in a remarkable wild place such as this, you will find all kinds of career options at Sonora Resort. We encourage you to visit our website at www.sonoraresort.com