Join us for this incredible opportunity at Old Edwards Hospitality Group, located in Highlands, North Carolina, to be part of our Reservations Team as a full-time remote/hybrid Reservations Specialist. This is an entry-level position that requires a four-week on-site training.

Every guest's unique stay experience begins with a customized and authentic reservations experience. The Reservation Specialist is critical to ensure each guest has an amazing stay by focusing on a customized experience, accuracy of reservations, proactively communicating hotel information to the guest, and setting up the operations team for success.

Responsibilities

• Creating a personalized guest reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.
• Maintaining complete knowledge of the hotel and other information including, but not limited to the following:
• Knowing all hotel facilities/services offered and hours of operation
• Ensuring appropriate guest follow-up takes place in a timely and appropriate fashion, in accordance with the standard operating procedures.
• Providing detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.

• Remote applicants must have a quiet, dedicated workspace, free of distractions
• Strong organizational skills.
• Prior Customer Service experience required
• Prior Call center experience preferred