Summary

Responsible for assisting both internal customers and external customers (guests) providing assistance throughout the company’s computer networking systems.

Responsibilities

• Actively contribute to the organization via support of our point-of-sale systems, telephony systems, DirecTV systems, guest hardware such as Blu-Ray players and room TV’s, supporting Banquet Events by staging A/V equipment including P/A systems, wireless microphones, and conference room setups with projectors, corporate laptops, etc.
• Support OEHG specific software applications including Springer Miller Systems, Navis, Assa Abloy/VingCard software and CRM software.
• Support Microsoft Office applications, specifically, Outlook, Excel, Word and PowerPoint.
• Support Guest wireless network by troubleshooting Access Point issues, network connectivity issues, etc.
• Document work in SysAid ITSM Service Desk software, including details of service request (time spent on each ticket, details relating to issue, closing tickets in a timely manner, etc.)
• Troubleshoot application related issues, such as networking and connectivity problems along with performance issues. Identify problem areas.
• Handle Service Desk issues and assist other team members with technical support issues.
• Keep IT Director and IT team members properly informed of ongoing status, issues and requirements.
• Help maintain proper safety conditions by complying with safety standards, inspecting equipment and notifying the IT Director of needed repairs or any other safety issue.
• Report safety violations, near-misses and accidents according to the rule of the OEHG safety policies.
• Due to the nature of this position, confidentiality is required at all times
• Other duties and responsibilities may be assigned at the discretion of the IT Director

Requirements

• Associates Degree in Computer Science, Information Systems Management or other related field or equivalent work experience; minimum of three years of demonstrated skills in the position of supporting computer systems in an enterprise networking environment and minimum of one year’s experience in the Information Technology field; or equivalent combination of education and experience.
• CompTIA A+ certification & Network+ certification required. Outlook 2016, Windows 10, Wireless, and Security+ certifications preferred
• English proficient, oral and written. Must have ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals and equipment guidelines. Must have ability to write routine reports and correspondence. Must have ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to diagnose computer software/hardware problems, internet connectivity (including both physical connection and wireless issues), UPS (Uninterruptable power supply) systems, telephony systems, point of sale systems, storage devices, proficiency with Microsoft Office (including Outlook, Word, Excel, PowerPoint), Springer Miller Systems, VingCard, and AssaAbloy software.
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have ability to deal with problems involving several concrete variables in standardized situations.
• The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is occasionally required to use hands and fingers to work on machinery. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Occasional time is spent working on the floor, in the ceiling and in tight areas.