Concierge - The Hotel Hershey

Job Details

Description

This position is responsible for responding to guest requests for services and information and coordinating special projects for The Hotel Hershey.

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greeting and directing guests and providing information concerning area events and attractions.*

• Coordinating VIP arrivals, transportation requests, welcome letters, massages, and guest room amenities.*

• Coordinating reservations and payment for baby-sitting, tours, and flower deliveries.*

• Handling special projects as assigned.

• Performing other duties as assigned.

Qualifications:

• Must have 2 years of guest service experience.

• Must be 18 years of age or older.

• Must have a valid driver's license.

• Must have a high school diploma or equivalent.

Knowledge, Skills, and Abilities:

• Proven employee/guest relations, communication, problem solving, and organization skills.

• Ability to speak, read, and write English.

• Keyboarding skills and PC familiarity.

• Professional image representative of property image.

Job Demands:

• Work area requires the ability to adjust to seasonal temperature changes and noise.

• Physical requirements include sitting, standing, and communicating clearly.

• Schedule will vary according to operational needs but is primarily first and second shift . Hours may include 7AM-3:30PM and 10AM- 6:30PM and 3PM-11:30PM.

• Weekends and holidays required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

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