Opportunities at AHTA

Zoo Group Sales Clerk

Hershey Lodge

Hershey Lodge

Sales & Business Development
Hershey, PA, USA
Posted on Wednesday, January 17, 2024

Zoo Group Sales Clerk

Job Category: Amusement Park Operations
Requisition Number: ZOOGR001508

Posting Details

    • Posted: January 16, 2024
  • Part-Time
  • Rate: per hour

Job Details


This position is a customer service oriented telephone sales role and will help to coordinate onsite event execution. The representative will provide accurate information regarding the ZooAmerica Group Sales programs.

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties:

  • Answer inbound calls for ZooAmerica group sales.

  • Monitor the ZooAmerica education email account.

  • Assist potential customers by providing accurate information regarding ZooAmerica group sales programs.

  • Book all onsite group programs, guided tours, animal encounters, and birthday parties at ZooAmerica.

  • Fulfill administrative duties for group programs, including clerical, accounting, report and schedule generation, and answering and referring telephone calls from the ZooAmerica group sales line.

  • Become proficient in the use of the Galaxy ticketing system to process and issue group tickets.

  • Conduct outbound sales calls to prospective customers.

  • Follow-up on online inquiries to provide information on pricing, payment, ticketing etc.

  • Assist and greet clients with in-person customer care when necessary

  • Execute birthday parties and act as the birthday party host if needed.

  • Perform other duties as assigned


  • Must have a high school diploma or GED

  • Minimum 1 year of related work experience

  • Must be 18 years of age or older on the date of applying

  • Must have a valid driver’s license

Knowledge, Skills, and Abilities:

  • Must have a strong working knowledge of computers (including general Office Suite and Google Workspace programs)

  • Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios

  • Proven guest relations, problem-solving, task management skills, and organizational skills

  • Must be able to work independently and be self-motivated to perform all aspects of the job at all times

  • Must be able to multitask while prioritizing job tasks and assignments

  • Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

  • Must have the ability to safeguard confidential information

  • Ability to work efficiently in a very high-volume, fast-paced environment

Job Demands:

  • Must be able to work flexible hours, including morning, evenings, weekends and holidays, with shifts starting as early as 7:00 AM

  • Must be able to work at least 25 hours a week, Memorial Day through Labor Day, and 15 hours a week in the off season

  • Physical requirements include ability to stand, walk, bend at the waist and knees, have repeated manual dexterity, the ability to push, pull, and reach above shoulder level, and lift up to twenty (20) pounds without assistance

  • Must be able to work in a combination of indoor and outdoor weather conditions. This position will be primarily inside, however employees may be subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer









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