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Server PM - The Circular

Hershey Lodge

Hershey Lodge

This job is no longer accepting applications

See open jobs at Hershey Lodge.
Hershey, PA, USA
Posted on Saturday, January 6, 2024

Server PM - The Circular

Job Category: Culinary and Restaurant
Requisition Number: SERVE001422

Posting Details

    • Posted: January 5, 2024
  • Full-Time

Job Details

Description

"For Internal applicants, the Internal posting period for this position is 12/12/2023 through 12/19/2023."

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also all includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

Serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods.

Job Duties (Duties marked with an asterisk are essential functions of this job):

  • Describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each items origin, taste and preparation methods; communicate guests' orders including any specials needs or requests to the kitchen using the point-of-sales system; coordinate food timings; check completed kitchen orders with the guests' original order; transport items to the guests' table in a timely manner to ensure proper food quality. *

  • Anticipate guests' needs, ascertain satisfaction, offer suggestions, respond urgently and appropriately to guests concerns and requests.*

  • Properly and accurately close guests checks, process cash and credit card payments, properly settle voided checks or complimentary meals.*

  • Breakdown, clean and set-up of tables, buffets, and food stations.

  • Comply with Hershey Entertainment & Resorts code of conduct policy.

  • Work harmoniously and professionally with co-workers and supervisors.

  • Prepare alcoholic and non-alcoholic beverages and have an understanding of all drink lists and specialty featured drinks.

  • Assist seating guests from podium to table.

  • Take guest reservations.

  • Plate and prepare food items.

  • Follow all safety and sanitation procedures*

  • Responsible for the cleanliness of the immediate work area, as well as the general property.

  • Communicate effectively with internal and external guests.*

  • Ensure that all the side work assigned is accomplished in a clean and orderly manner.

  • Assist in inventory processes.

  • Complete any related duties and tasks assigned.

Qualifications:

  • Minimum of 2 years of fine dining experience.

  • Must be 18 years of age or older.

  • Must be able to pass the accredited alcohol server test (RAMP) within the probation period.

Knowledge, Skills, and Abilities:

  • Experience in the Hospitality/Tourism industry preferred.

  • Ability to carry and balance a tray.

  • Knowledge of Forbes and AAA Service standards.

  • Ability to accurately process cash and credit card transactions.

  • Must be able to successfully complete assigned alcohol-related training.

Job Demands:

  • While performing the duties of this job, the employee is required to:

    • Reaching Forward Frequent (34-66%)

    • Climbing Stairs Occasional (<33%) (ft maximum height)

    • Lifting Occasional (<33%) (50lbs maximum weight)

    • Reaching Overhead Occasional (<33%)

    • Finger Dexterity Frequent (34-66%)

    • Hand/Eye Coordination Frequent (34-66%)

    • Stooping Occasional (<33%)

    • Bending Occasional (<33%)

    • Standing Constant (>67%)

    • Walking Constant (>67%)

  • This job requires minimal visual requirements. Able to distinguish unlike items, detect motion, and distinguish color.

  • This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

  • This job regularly requires verbal communication of detailed information to others either by phone or in person.

  • Must be able to speak and read the English language.

  • Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

  • The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

  • This position is self-banking, and must properly use all machinery and equipment.

  • Servers will be expected to tip out their mixologist (5% of liquor sales/bar drinks) and Food Runners (2% food sales on a daily basis).

  • This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Qualifications

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Education

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Licenses & Certifications

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This job is no longer accepting applications

See open jobs at Hershey Lodge.