Accessibility Services Agent

Job Details

Description

Accessibility Services Agents are responsible for providing a positive experience for guests requesting Park accommodations and accessibility information. This team member will assist guests with enrolling in the Attraction Accessibility Program and helping our guests plan their visit while ensuring guest safety.

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Assist guests with enrollment into the Attractions Accessibility Program*

• Verbally communicate and enforce all ridership criteria and attraction safety requirements*

• Utilize a computer based program to enroll guests using a set of ridership criteria*

• Provide excellent customer service to the guests of HersheyparkⓇthrough greeting guests and answering questions*

• Adhere to attraction standard operating procedures, operate attractions in a safe and efficient manner, and enforce attraction safety guidelines*

• Calmly and professionally handle and resolve guest concerns*

• Maintain a knowledge of Park offerings, accessibility, and attraction safety*

• Keep a safe and clean work area*

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older on the date of applying

• Required to complete pre-employment drug testing

Knowledge, Skills, and Abilities:

• Must have strong verbal communication skills

• Must have strong conflict resolution/problem solving skills

• Must be friendly, upbeat, work well with other employees, and be able to interact with our guests in a fast-paced environment.

• Must have the ability to safeguard confidential information

• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines

Job Demands:

• Must be able to work flexible hours including evenings, weekends, and holidays

• Physical requirements include the ability to stand (for up to five hours at a time), walk, bend at the waist and knees and have repeated manual dexterity, reach above shoulder level, and the ability to push, pull, and lift up to thirty-five (35) pounds without assistance

• Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

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