Opportunities at AHTA

Reservations Intern

Hershey Lodge

Hershey Lodge

Hershey, PA, USA · Hershey, PA, USA
Posted on Saturday, December 2, 2023

Reservations Intern

Job Category: Internships
Requisition Number: RESER001310

Posting Details

    • Posted: January 12, 2024
  • Part-Time
  • Rate: per hour

Job Details


As a reservations intern of Hershey Entertainment & Resorts, you will gain real-world experience working in a fast-paced, detail-oriented environment. Through work experience and personalized coaching, you will gain experience and build skills in multiple areas that can be applied to a variety of career paths. These skills include analytical thinking, problem solving, sales techniques, coaching, and office management.

Job Duties (Duties marked with an asterisk are essential functions of this job):

  • Providing information concerning the Hershey destination including resort availability, rates, package plans, events, promotions, and attractions.*

  • Think analytically to seek alternatives and resolve guest opportunities.*

  • Develop sales techniques with the objective of revenue maximization and overall guest experience.*

  • Develop technical skills with ResortSuite, Passkey, Gmail, and other reservation systems.*

  • Build rapport and gain trust over the phone to maximize return guest probability.*

  • Complete daily reports and assist in the quality assurance review process to ensure agents are providing a high level of guest service.*

  • Perform duties as assigned


  • Must be at least 18 years of age or older.

  • Must have a high school diploma or equivalent.

  • Must be a enrolled in an undergraduate education

Knowledge, Skills, and Abilities:

  • Strong written and oral communication skills

  • Detail-oriented with organization and planning skills

  • Must pass typing test to demonstrate ability to serve guests quickly and accurately (minimum 32 words per minute)

  • Must have experience with Microsoft Excel and Word

  • Self-motivated with personal drive for success

  • Must display professionalism and a positive demeanor

  • Desire and willingness to learn and grow

Job Demands:

  • Must be able to work a minimum of 20 hours per week through duration of internship

  • Must be able to work a flexible schedule including weekends, evenings, and holidays, based on business needs

  • Candidates must satisfactorily complete a typing test with a result of at least 32 Words Per Minute during the interview process

  • Interns will be required to work within a hybrid model of in-office and at-home time. When working from home, please note:

    • Work must be completed within the state of Pennsylvania

    • Employees must have a quiet place to conduct work, free from distractions and background noise

    • Hershey Entertainment & Resorts will provide the necessary computer, monitors, and equipment, however the agent is responsible for providing high speed/broadband internet

    • Housing is available with this internship through our housing partner at Campus Heights, Penn State Harrisburg, for the cost of a payroll deduction of $160 per week.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer









Licenses & Certifications

You are using an unsupported browser.

To use this site, please use a supported browser.